Butler
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Key skills for this role
About the Role
Provide personal service to guests, ensuring cleanliness, health regulations, and managing guest complaints while maintaining professionalism and attention to detail.
Key Skills for This Role
Responsibilities
- Act as a hotel ambassador, providing personal service to all Club Millesime guests
- Provide uncompromising levels of cleanliness and abide by health and safety regulations
- Greet and escort guests personally rather than pointing out directions
- Manage guest complaints professionally, resolving them and ensuring guest satisfaction
- Check details of all Club Millesime reservations 24 hours prior to arrival
- Provide a warm welcome in the room with Champagne or alternative beverages
- Assist with in room check in, handling passport, credit card or other documents
- Offer assistance with unpacking luggage, pressing service, shoe shine, or preparing a bath
- Present amenities and facilities in the room and on Club Millesime floors
- Withdraw and deliver laundry and housekeeping requests
- Perform concierge tasks such as restaurant bookings and take orders for in room dining
- Prepare guest departure including express check out, packing needs, and transportation
Requirements
- Ability to provide personal service to Club Millesime guests following hotel standards
- Knowledge of health and safety regulations of Dubai municipality
- Ability to manage guest complaints professionally and resolve them
- Experience with hotel management systems and communication tools
- Ability to perform concierge tasks such as restaurant bookings and travel arrangements
Full Job Posting
Main Duties
- To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.
- To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
Responsibilities
- Use appropriate materials, equipment and supplies for the smooth run of the butler service operations.
- Use proper telephone etiquette as per Sofitel standards.
- Remain in close contact with guests of the Club Millesime lounge by interacting with them whenever possible.
- Be friendly, attentive and stay professional at all times.
- Respect the privacy of the guests and the confidentiality of the information.
- Assist and coordinate daily activity with the Club Millesime Lounge team & Butler Supervisor.
- Personally greet and escort the guests rather than pointing out directions.
- Manage any guest complaint in a professional manner, resolving it and ensuring guest satisfaction.
- Report all guest comments or complaints.
- Be fully aware of VIPs in house, recognize them and keep a good trace of them.
- Check details of all Club Millesime reservations 24 hours prior to arrival.
- Prepare the pre assigned room as per guest preferences and operational standards.
Guest Service Responsibilities
- Provide a personal service to all Club Millesime guests.
- Remain in close contact with guests of the Club Millesime lounge.
- Be friendly, attentive and stay professional at all times.
- Personally greet and escort the guests.
- Manage any guest complaint professionally.
- Be fully aware of VIPs in house.
- Update details of all Club Millesime reservations 24 hours prior to arrival.
- Provide a warm welcome in the Lounge at any time.
- Perform food and beverage handling duties as per Club Millesime Lounge concept and timings.
- Perform secretarial, receptionist and concierge duties with good knowledge of technical equipment.
- Recognize Club Millesime guests and anticipate their needs whenever possible.
Financial and Revenue Responsibilities
- Provide every guest the proper information through PMS during check in and check out process.
- Follow appropriate SOP and training to be in line with financial requirements.
Training and Human Resources
- Provide uncompromising levels of cleanliness and abide by health and safety regulations.
- Attend trainings and meetings as and when required.
- Read and understand the hotel's Employee Handbook and adhere to rules and regulations.
- Ensure a workplace free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
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