Butler
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Key skills for this role
About the Role
Sofitel is seeking a Butler to act as a hotel ambassador for Club Millesime guests, providing personalized service, managing guest requests, and ensuring high standards of cleanliness and hospitality.
Key Skills for This Role
Responsibilities
- Provide personalized service to Club Millesime guests
- Greet and escort guests, manage check in/out
- Handle concierge tasks such as restaurant bookings and travel arrangements
- Maintain cleanliness and hygiene standards
- Update guest profiles with preferences
Requirements
- Experience in butler service or luxury hospitality
- Knowledge of health and safety regulations
- Ability to handle guest complaints professionally
- Flexibility to work shifts
Full Job Posting
Main Duties
- To act as a hotel ambassador, providing personal service to Club Millesime guests.
Guest Service Responsibilities
- Provide personal service to all Club Millesime guests.
- Remain in close contact with guests, interacting whenever possible.
- Greet and escort guests personally.
- Manage guest complaints professionally.
- Be fully aware of VIPs in house.
Butler Duties
- Check details of Club Millesime reservations 24 hours prior to arrival.
- Prepare pre assigned room as per guest preferences.
- Provide warm welcome with champagne or alternative beverages.
- Assist with in room check in.
- Offer assistance with unpacking, pressing, shoe shine, or bath preparation.
- Present amenities and facilities in the room.
- Take care of guests throughout their stay.
- Withdraw and deliver laundry and housekeeping requests.
- Ensure perfect and personalized upkeep of the room.
- Provide assistance with Internet connection.
- Perform concierge tasks such as restaurant bookings.
- Perform food and beverage handling duties.
Financial and Revenue Responsibilities
- Provide proper information through PMS during check in and check out.
- Follow appropriate SOP and training to meet financial requirements.
Training and Human Resources
- Attend trainings and meetings as required.
- Read and understand the hotel's Employee Handbook.
- Adhere to rules and regulations regarding Fire, Hygiene, Health and Safety.
- Ensure workplace free of discrimination, harassment, and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect.
Miscellaneous
- Report for duty punctually wearing correct uniform and name tag.
- Maintain high standard of personal appearance and hygiene.
- Provide friendly, courteous, and professional service at all times.
- Maintain good working relationships with colleagues and other departments.
- Comply with local legislation as required.
- Respond to changes in the department as dictated by hotel needs.
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