Business Support Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Emirates Group seeks a Business Support Specialist to manage a portfolio of projects within the Service Delivery team, driving operational improvements and ensuring project governance.
Key Skills for This Role
Responsibilities
- Manage a portfolio of projects by defining scope, deliverables, timelines, resources, and risks, while establishing governance frameworks and aligning with stakeholders
- Support project initiation, business case development, and benefit realisation tracking
- Lead project teams, Subject Matter Experts (SMEs), and stakeholders to deliver milestones on time, while effectively managing risks, issues, and change requests
- Produce regular status and progress reports to track performance against timelines and Key Performance Indicators (KPIs)
- Leverage analytical tools to monitor trends and drive continuous improvement in service delivery
- Support the BSM in budget forecasting and business case development through analysis of business needs and project performance
- Review and assess existing Service Delivery processes to identify improvement opportunities, enhancing efficiency, reducing costs, and improving service standards
- Identify and recommend improvements across people, processes, and systems, collaborating with IT and Service Delivery teams
- Collaborate with cross functional teams and partner business areas to ensure alignment, timely delivery of milestones, and effective management of risks and change requests
Requirements
- A Degree or Honours (12+3 or equivalent), preferably in Business Management, IT, Computer Science or a related discipline
- At least 5+ years experience in project management, preferably within the aviation industry
- Demonstrated experience in performance development or continuous improvement projects within the airline industry is highly preferred
- Strong planning and organisational capability, with a proven ability to manage complex, cross functional business initiatives
- High effective communication and presentation skills, with the confidence to engage and influence stakeholders at all levels
- Strong Proficiency in relevant IT systems and analytical tools, including manpower planning, productivity analysis, and project management applications
- A recognised professional certification in project management (PMP, PRINCE2, Agile etc.) is an advantage
- Skilled in the use of project management tools (MS Project, Smartsheet, Jira, etc.)
- Advance analysis capability, with the ability to interpret historical and forecasted data to support long term decision making
Full Job Posting
Job Purpose
- Join our Service Delivery team, where you will be part of a dynamic group responsible for delivering exceptional experiences to our customers.
- You will support the delivery of the Service Delivery project portfolio through effective project governance, planning, and cross functional collaboration.
- Drive operational improvement initiatives by aligning people, processes, and technology with departmental objectives, ensuring projects deliver measurable business value.
In this role, you will:
- Manage a portfolio of projects by defining scope, deliverables, timelines, resources, and risks, while establishing governance frameworks and aligning with stakeholders. Support project initiation, business case development, and benefit realisation tracking.
- Lead project teams, Subject Matter Experts (SMEs), and stakeholders to deliver milestones on time, while effectively managing risks, issues, and change requests, escalating to the Business Support Manager (BSM) where required.
- Produce regular status and progress reports to track performance against timelines and Key Performance Indicators (KPIs) and leverage analytical tools to monitor trends and drive continuous improvement in service delivery.
- Support the BSM in budget forecasting and business case development through analysis of business needs and project performance, using historical and forecast data to inform the three year business plan and ensure alignment with departmental priorities.
- Review and assess existing Service Delivery processes to identify improvement opportunities, enhancing efficiency, reducing costs, and improving service standards in line with growth objectives.
- Identify and recommend improvements across people, processes, and systems, collaborating with IT and Service Delivery teams to ensure tools and capabilities support growth and evolving operational needs.
- Collaborate with cross functional teams and partner business areas to ensure alignment, timely delivery of milestones, and effective management of risks and change requests.
Qualification
- A Degree or Honours (12+3 or equivalent), preferably in Business Management, IT, Computer Science or a related discipline.
- At least 5+ years experience in project management, preferably within the aviation industry.
- Demonstrated experience in performance development or continuous improvement projects within the airline industry is highly preferred.
- Strong planning and organisational capability, with a proven ability to manage complex, cross functional business initiatives.
- High effective communication and presentation skills, with the confidence to engage and influence stakeholders at all levels.
- Strong Proficiency in relevant IT systems and analytical tools, including manpower planning, productivity analysis, and project management applications.
- A recognised professional certification in project management (PMP, PRINCE2, Agile etc.) is an advantage.
- Skilled in the use of project management tools (MS Project, Smartsheet, Jira, etc.)
- Advance analysis capability, with the ability to interpret historical and forecasted data to support, long term decision making.
Salary & benefits
- Join us in Dubai and enjoy an attractive tax free salary.
- On top of our generous travel benefits, including discounted flights and hotel stays around the world, this role also has an excellent leave and healthcare package.
- That’s on top of transport benefits, life insurance, and more.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Emirates Group
Manager Operations Control - Emiratisation
United Arab Emirates, UAE
Emirates Group seeks a Manager Operations Control (Emiratisation role for UAE Nationals) to manage the Network Control Centre, overseeing network activities and disruption recovery. The role involves coordinating with st
Office Assistant - Facilities Mailing
Dubai, UAE
The Emirates Group is seeking an Office Assistant for facilities mailing in Dubai. The role involves packing, sorting, and distributing documents/mail, preparing standard documents, maintaining logs and files, and provid
Compliance Monitoring Manager - Ops
United Arab Emirates, UAE
As part of the Emirates Compliance Monitoring Audit team, this job is primarily responsible for the planning, preparation and conduct of audits. The primary responsibility of th...
Solution Architect - Architecture Community of Practice
Dubai, UAE
As a Solution Architect - Architecture Community of Practice , you will architect, design, and communicate a system's high-level structural and behavioural aspects, to enable an...
Commercial Manager
Dubai, UAE
dnata is seeking a Commercial Manager – Global Load Control to manage commercial relationships, sales pipeline, and contracts with customers. The role involves developing commercial strategy, negotiating contracts, and d
Corporate Sales Manager
Saudi Arabia, KSA
Work together with VP and Sales Managers of all stations to design and implement an Sales strategy for corporate accounts, ensuring that it is effective and consistent with the ...
Principal Solutions Architect - Integrations
Dubai, UAE
Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers Fly Better . Emirates ...
Principle Solutions Architect
Dubai, UAE
As a Solutions Architect, you will architect, design, and communicate a system's high-level structural and behavioural aspects, to enable and guide the design and development of...
Manager Operations Control - Emiratisation
United Arab Emirates, UAE
Office Assistant - Facilities Mailing
Dubai, UAE
Compliance Monitoring Manager - Ops
United Arab Emirates, UAE
Solution Architect - Architecture Community of Practice
Dubai, UAE
Commercial Manager
Dubai, UAE
Corporate Sales Manager
Saudi Arabia, KSA
Principal Solutions Architect - Integrations
Dubai, UAE
Principle Solutions Architect
Dubai, UAE