Business Support Analyst (UAE Nationals Only)
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Key skills for this role
About the Role
Emirates Islamic is looking for a UAE National to handle queries related to the PSB segment and provide timely responses to Compliance, Governance, and Legal teams. The role involves gathering information, preparing documentation, and ensuring adherence to compliance policies.
Key Skills for This Role
Responsibilities
- Handle queries related to PSB segment and provide timely response to Compliance, Governance and EI legal.
- Gather all information and share consolidated response with Compliance & Governance.
- Provide required Payment documentation and answers to customer questions within given TAT.
- Ensure adherence to COMP policies, practices and processes.
Requirements
- High School / Diploma Degree in relevant field
- Ability to plan and prioritize projects and schedules to meet deadlines and objectives.
- Attention to detail, data analytical skills with ability to problem solving.
- UAE National with Family Book
Full Job Posting
Job Responsibility
- Responsible to handle queries related to PSB segment and provide timely response to Compliance, Governance and EI legal.
Key Responsibilities
- Gathering all the information and sharing the consolidated response with COMPLIANCE & GOVERNANCE
- Provide the required Payment documentation and answers to the questions from the customer within given TAT
- Retrieve all the information as requested by authorities and share the consolidated response within given timelines
- Ensure adherence to COMP policies, practices and processes.
- Identify gaps and provide solutions to resolve issues
- Review and escalate issues of non compliance
- Collecting the modernized customer’s information/ Documents and sharing with HRAR and COMP team
- Updating the current customer’s data to know the exact profile
- Support the implementation of COMP/Governance policies, practices and processes.
- Prepare and Issuance of Customer’s Exit letters under Compliance Concerns.
- Ensuring the Accounts are closed after given notice period
Job Skills & Qualifications
- High School /Diploma Degree in relevant field
- Ability to plan and prioritize projects and schedules to meet deadlines and objectives.
- Attention to detail, data analytical skills with ability to problem solving.
- UAE National with Family Book
What we offer you
- Competitive salary package
- Strong emphasis on work life balance and wellbeing across the bank
- World class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
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