Business Solutions & Operations Specialist-Infinity Platform

Overview

• As Skywards Business Solutions & Operations Specialist, you will manage the end-to-end delivery of projects prioritised in alignment with the department's strategy.
• Leverage existing or new technologies to achieve Skywards' vision.
• Be responsible for the business support and operations functions to ensure Skywards business continuity.
• This role is based full-time in our Dubai Office.
• In this role, you will:
• Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security, data governance, communication, legal and analytics.
• Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.
• Gain understanding of various internal Skywards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.
• Deliver all projects in a timely manner, within budgets and as per agreed quality standards. Manage end-to-end user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation.
• Contribute to the sourcing, evaluation and selection of solution vendors.
• Participate in partner launch negotiation meetings as the Skywards systems expert. Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented.
• Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.
• Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.
• Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.