Business Analyst, Resource Management Office (RMO)
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Key skills for this role
About the Role
Alberta Health Services seeks a Business Analyst for the Digital Health Resource Management Office to drive process improvement, documentation, and organizational change. This relationship-driven role focuses on people and processes rather than technical configuration.
Key Skills for This Role
Responsibilities
- Act as a trusted liaison across Digital Health stakeholders, understanding business needs, team structures, and pain points to recommend process improvements
- Elicit, analyze, and document business requirements, translating into clear, actionable processes
- Contribute to organizational change management activities, including stakeholder impact assessments, communications planning, training delivery, and adoption support
- Analyze and document current and future state business processes, producing clear, reusable materials (process maps, procedures, user guides) for diverse audiences
- Support continuous improvement of processes and tools (e.g. Clarity PPM) for effective planning, tracking, reporting and decision making
Requirements
- Completion of a post secondary degree in a related field, or equivalent level of education and experience
- Identify gaps, inefficiencies, opportunities for improvement, and recommend practical solutions
- Collaborate with stakeholders to gather requirements, prioritize initiatives, identify gaps, support implementation and adoption of solutions
- Support continuous improvement of processes and tools for effective planning, tracking, reporting and decision making
- Business Analysis certification (IIBA) is an asset
- PROSCI or other organizational change management certification preferred
- 3 5 years related experience preferred (e.g. organizational change management, business analysis, process documentation)
- Experience working with PPM/resource management tools is an asset
Full Job Posting
Your Opportunity
- Within Health Shared Services, The Digital Health Resource Management Office (RMO) plays a key role in enabling effective resource visibility, capacity planning, and informed decision making across Digital Health.
- Reporting to the Manager, Digital Health Resource Management Office, the Business Analyst supports RMO operational delivery and governance by driving process improvement, clear documentation, and organizational change activities.
- This role is focused on people and processes rather than technical configuration.
Responsibilities
- Act as a trusted liaison across Digital Health stakeholders, understanding business needs, team structures, and pain points to recommend process improvements.
- Elicit, analyze, and document business requirements, translating into clear, actionable processes.
- Contribute to organizational change management activities, including stakeholder impact assessments, communications planning, training delivery, and adoption support.
- Analyze and document current and future state business processes, producing clear, reusable materials (process maps, procedures, user guides) for diverse audiences.
Required Qualifications
- Completion of a post secondary degree in a related field, or equivalent level of education and experience.
Additional Required Qualifications
- Identify gaps, inefficiencies, opportunities for improvement, and recommend practical solutions to enhance operational effectiveness.
- Collaborate with stakeholders to gather requirements, prioritize initiatives, identify gaps, support implementation and adoption of solutions.
- Support continuous improvement of processes and tools (eg Clarity PPM) for effective planning, tracking, reporting and decision making.
Preferred Qualifications
- Business Analysis certification (IIBA) is an asset.
- PROSCI or other organizational change management certification preferred.
- 3 5 years related experience preferred (e.g. organizational change management, business analysis, process documentation).
- Experience working with PPM/resource management tools is an asset but not required.
Schedule
- FTE: 1.00
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
Compensation
- Minimum Salary: CAD 42.12
- Maximum Salary: CAD 56.86
Location Details
- Eligible to work remotely within Alberta
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