Business Analyst
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Key skills for this role
About the Role
Cinergie Digital is hiring a Business Analyst to shape requirements for customer-facing digital platforms including web, online check-in, mobile app, and conversational bots.
Key Skills for This Role
Responsibilities
- Gather requirements with business owners and drive initiatives through the SDLC to deliver strategic and tactical IT solutions
- Run requirement gathering sessions and produce screen mockups that support day to day operations and decision making
- Author use cases, BRDs, SRS, and change requests that bring clarity and are shareable with stakeholders
- Model requirements so the development team receives complete, unambiguous specifications
- Act as scrum master for daily stand ups, managing agile delivery of feature based applications
- Maintain project schedules — timelines, critical paths, risks, and mitigation — to ensure on time delivery
- Coordinate across product owners, infrastructure, development, and vendors, assessing upstream and downstream impact
Requirements
- 3–5 years as a Business Analyst delivering IT solutions in a structured SDLC environment
- Hands on airline Passenger Service Systems (PSS) experience across web, online check in, and mobile app channels
- Strong requirements documentation: use cases, BRD, SRS, change requests, and process mapping
- Requirements modeling and screen mockup / wireframing tools
- Agile delivery and scrum master experience with project management tools
- Familiarity with conversational bot platforms and their integration into digital channels
Full Job Posting
Role Overview
- Cinergie Digital is hiring a Business Analyst to shape requirements for customer facing digital platforms — web, online check in, mobile app, and conversational bots — and drive them through the full delivery lifecycle.
- The role partners with business owners to translate operational needs into clear, unambiguous specifications and functional solutions.
Key Responsibilities
- Gather requirements with business owners and drive initiatives through the SDLC to deliver strategic and tactical IT solutions.
- Run requirement gathering sessions and produce screen mockups that support day to day operations and decision making.
- Author use cases, BRDs, SRS, and change requests that bring clarity and are shareable with stakeholders.
- Model requirements so the development team receives complete, unambiguous specifications.
- Act as scrum master for daily stand ups, managing agile delivery of feature based applications.
- Maintain project schedules — timelines, critical paths, risks, and mitigation — to ensure on time delivery.
- Coordinate across product owners, infrastructure, development, and vendors, assessing upstream and downstream impact to keep the product robust and scalable.
Required Technical Skills
- Proven business analysis experience across the full software delivery lifecycle.
- Hands on airline Passenger Service Systems (PSS) experience is required, across web, online check in (OLCI), and mobile app channels.
- Familiarity with conversational bot platforms and how they integrate into digital channels.
- Strong requirements documentation: use cases, BRD, SRS, change requests, and process mapping.
- Requirements modeling and screen mockup / wireframing tools.
- Agile delivery and scrum master experience with project management tools.
Candidate Profile
- 3–5 years as a Business Analyst delivering IT solutions in a structured SDLC environment.
- Domain background in airline / travel Passenger Service Systems (PSS) and digital customer channels.
- Methodical and organized, able to turn ambiguous business needs into clear specifications.
- Strong stakeholder communication across business, technical, and vendor teams.
Benefits
- Work visa, air tickets, medical insurance, gratuity, paid time off
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