Brand Operations Manager

About the Role

Contract and Rate

• The contract length is 6 months, with the project expected to continue for more than 18 months.
• The stated rate is $50-$55 per hour.
• Benefits listed include medical, dental, vision, and 401k.

Location

• The role is based in Vancouver, British Columbia, with 4 days onsite.

What You Will Do

• Lead and coordinate large-scale retail brand experience initiatives from concept through implementation.
• Partner with Store Development, Brand Experience, Creative, Marketing, Operations, and external vendors.
• Manage plans, timelines, milestones, dependencies, risks, and deliverables across multiple workstreams.
• Support store environment, signage, fixture, hardware installation, merchandising, and guest experience projects.
• Facilitate reviews, working sessions, stakeholder meetings, and project updates.
• Maintain agendas, decisions, action items, documentation, and project tracking.
• Identify risks, develop contingency plans, and keep initiatives on track.
• Support research, concept development, prototyping, testing, and implementation of retail innovations.
• Translate guest insights, market research, and feedback into recommendations and project plans.
• Create scalable processes and workflows to improve team efficiency and execution.
• Manage concurrent programs while maintaining detail and stakeholder alignment.

Required Qualifications

• At least 8 years of project or program management experience.
• Experience in retail brand experience, visual merchandising, store operations, marketing operations, or experiential marketing.
• Proven success managing complex cross-functional programs from planning through execution.
• Strong understanding of retail environments and physical store experience development.
• Experience coordinating with stakeholders, creative teams, vendors, and operational partners.
• Exceptional project planning, timeline management, organizational, communication, and stakeholder management skills.
• Ability to work effectively in ambiguous environments and drive projects independently.
• High attention to detail with strong documentation, note-taking, and project tracking skills.

Technical Skills

• Experience using Smartsheet, Airtable, Microsoft Excel, Microsoft Teams, Microsoft Office Suite, and project management or collaboration tools.

Preferred Qualifications

• Retail design, interior design, store development, visual merchandising, brand experience, or related background is preferred.
• Experience with seasonal campaigns, retail activations, or large-scale product launches is preferred.
• Experience with creative teams, agencies, brand activation partners, process improvement, workflows, automation, resource planning, budget tracking, or reporting is preferred.
• Familiarity with omnichannel retail environments and PMP, Agile, or other project management certifications is preferred.