Technical Operations Manager
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Key skills for this role
Key Skills for This Role
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Workforce Operations & Schedule Execution
- Own day-to-day execution of technician schedules, coverage models, shift adherence, and staffing plans. • Ensure appropriate staffing levels by role, shift, and skill set to support site operations. • Proactively identify coverage gaps, performance risks, or execution issues and drive resolution. Consultant Performance Management • Lead ongoing performance reviews for facilities technicians and operations consultants. • Address performance issues through coaching, corrective action plans, and escalation as needed. • Recognize high performers and support advancement or role progression where appropriate. Hiring, Interviewing & Vetting • Lead interviewing, technical vetting, and selection of top-tier facilities technicians. • Ensure candidates demonstrate appropriate data center / critical facilities knowledge, safety awareness, and operational discipline. • Partner with recruiting and regional leadership to maintain a strong hiring pipeline aligned to site needs. • SOP, Safety & Compliance Adherence • Ensure all technicians follow approved SOPs, MOPs, safety procedures, and site policies. • Reinforce safe work practices including LOTO, high-energy environments, and escalation protocols. • Monitor field execution and intervene when standards are not being met. • Support audits, site walk-throughs, and compliance reviews in coordination with Oracle teams. Training, Onboarding & Workforce Readiness • Partner with the internal onboarding team, approved third-party training vendors, and Oracle site leadership to plan and execute technician onboarding and ongoing training. • Ensure all new hires complete required role-based, safety, and site-specific training prior to independent work. • Coordinate training schedules, certifications, and refreshers to maintain workforce readiness and compliance. • Identify skill gaps, performance trends, or training deficiencies and work with partners to implement corrective or supplemental training. • Support knowledge transfer, shadowing, and on-the-job coaching to reinforce operational standards and safe work practices. Operational Partnership & Reporting • Act as the primary point of contact for workforce execution at the site. • Partner closely with Oracle Critical Facilities Managers, Engineers, and Safety teams. • Track and report key metrics such as schedule adherence, staffing, training completion, and performance trends. • Escalate risks and issues that could impact safe or effective operations
Required Qualifications
- Bachelor’s degree in Engineering, Facilities Management, Operations, or equivalent experience. • 7+ years experience in data center or mission-critical facilities environments. • Strong understanding of data center operations, technician roles, and critical environment best practices. • Demonstrated experience leading teams, managing performance, and driving operational discipline. • Strong safety mindset with experience in controlled, high-risk operational environments. • Bachelor’s degree in Engineering, Facilities Management, or equivalent professional experience. • 7+ years of experience operating mission-critical facilities or data centers. • Strong working knowledge of MEP systems and data center operational best practices. • Demonstrated experience leading teams and vendors in an operational environment. • Experience with incident, problem, and change management control frameworks.
About Insight Global
Private staffing and consulting company serving employers with temporary, direct-hire, technical, and AI talent solutions.
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