Branch Manager
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Key skills for this role
About the Role
RAKBANK is seeking a Branch Manager in Abu Dhabi to drive branch performance, coach staff, and ensure compliance. You will be responsible for sales, service delivery, risk management, and people management.
Key Skills for This Role
Responsibilities
- Drive branch performance to meet financial targets through effective sales and service delivery.
- Coach and develop staff to ensure high performance and compliance.
- Identify operational gaps and implement corrective actions.
- Ensure compliance with KYC, AML, and operational procedures.
- Promote digital banking adoption and assist customers.
- Monitor service quality and address customer feedback.
Requirements
- Experience in branch management or banking operations.
- Strong leadership and coaching skills.
- Knowledge of KYC, AML, and operational procedures.
- Ability to drive sales and meet financial targets.
- Excellent communication and customer service skills.
Full Job Posting
Functional Responsibilities
- Drive branch performance to meet financial targets.
- Coach and develop staff.
- Identify operational gaps and implement corrective actions.
- Ensure timely communication during incidents.
- Monitor Quality Management System reports.
- Maintain updated organizational charts and staff access records.
- Support Deep Dive Reviews, Risk and Control Self Assessment, Internal Audits.
- Ensure staff multi tasks and no operational losses.
Core Responsibilities
- Promote digital banking adoption.
- Execute operational tasks accurately.
- Continuously enhance personal and team capabilities.
- Engage customers professionally.
Financials
- Grow customer base and product portfolio.
- Encourage cross selling and referrals.
- Promote digital banking usage.
- Achieve assigned targets.
Customer Experience
- Monitor service quality and turnaround times.
- Address customer feedback and complaints.
- Review QMS and Google reviews regularly.
Risk & Controls
- Ensure compliance with KYC, AML, and Operational Procedures.
- Conduct regular and surprise checks.
- Maintain business continuity readiness.
- Take action on errors.
- Submit quarterly KRIs.
- Monitor error logs.
- Manage handovers and KCC submissions.
- Review loan deferment requests.
- Resolve proxy account entries.
People Management
- Foster a motivated and collaborative team environment.
- Manage leave schedules and training needs.
- Ensure completion of mandatory e learning.
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