Billing and Collections Analyst

• Review and validate invoices prior to submission to ensure:
• Billing accuracy
• Contract compliance
• Correct labor classifications
• Department coding accuracy
• Proper application of rates and service credits
• Required supporting documentation
• Perform detailed invoice audits to reduce invoice rejections and payment delays.
• Ensure all invoices meet both client and Insight Global compliance requirements.

• Reconcile client billing data against Insight Global financial records.
• Validate that client requirements are accurately reflected within billing and accounting systems.
• Investigate and resolve billing discrepancies and variances.
• Maintain billing documentation and audit-ready support files.
• Partner with Corporate Finance to support month-end and quarter-end close activities.

• Monitor outstanding receivables and payment activity.
• Partner with client accounts payable contacts, Corporate Finance, and collections teams to accelerate payment resolution.
• Support reduction of Days Sales Outstanding (DSO).
• Escalate non-payment concerns and help drive resolution plans.
• Maintain visibility into aging balances and invoicing status.

• Work alongside operational and program teams to review service-level performance metrics.
• Validate service credits and billing adjustments for contractual compliance and accuracy.
• Ensure all credits are adequately documented and can be properly reflected on client invoices.
• Review billing impacts of service credits prior to invoice generation.

Maintain and support:

• Billing procedures and process documentation
• Client billing requirement documentation
• Invoice support files
• Financial reconciliation records
• Service credit calculations
• Billing dispute logs
• Audit-ready supporting documentation

• 3+ years of experience in billing, invoicing, accounts receivable, collections, or revenue operations.
• Experience operating in a fast-paced, high-volume, and complex billing environment.
• Strong understanding of invoice generation, collections, accounts receivable, and customer payment processes.
• Demonstrated experience working directly with customers to resolve billing issues and payment disputes.
• Strong analytical and problem-solving skills.
• Ability to identify process gaps and create scalable billing solutions.
• Excellent communication and relationship management skills.
• Advanced Microsoft Excel skills.
• Strong attention to detail and financial accuracy.

• Experience supporting construction, infrastructure, data center, engineering, building services, or related industries.
• Experience with complex customer billing requirements and large-scale client accounts.
• Experience with ERP, billing, or financial systems.
• Experience working with managed services, staffing, professional services, or project-based billing environments.
• Familiarity with eRecruit or other staffing and workforce management platforms.
• Experience working onsite with customers and cross-functional business teams.

• Collection Effectiveness

• Client Satisfaction