Benefits Operations Administrator

Role Overview

Key Expectations and Duties

• Process client benefit plan activities accurately and on time.
• Meet or exceed client service-level agreements.
• Research, resolve, and respond to participant issues and inquiries through the case management tool.
• Collaborate with Customer Service, Technology, and shared services teams on issue resolution.
• Maintain current and accurate knowledge repositories, standard operating procedures, and supporting documentation.
• Prioritize work in response to client and participant needs.
• Participate in daily huddles and status meetings.
• Follow procedures, process guidelines, compliance standards, and security protocols.
• Securely handle and store participant information.

Required Skills and Experience

• Bachelor’s degree in any discipline, excluding the degree programs listed in the posting.
• Typing speed of at least 25 WPM with 90% accuracy.
• Strong attention to detail and transaction-based processing ability.
• Good computer operating skills, including Microsoft Office applications.
• Good written and verbal communication skills.
• Ability to collaborate with cross-functional teams.
• Ability to work in high-volume, deadline-driven environments.
• Strong ethical standards and compliance adherence.
• Back-office operations or similar transaction-processing experience is preferred.

Soft Skills

• Strong analytical and problem-solving skills.
• Ability to multitask under tight timelines.
• High accountability and ownership.
• Customer-centric mindset.
• Adaptability to changing client requirements.

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