Bell Attendant
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Key skills for this role
About the Role
The Meydan Hotel in Dubai is hiring a Bell Attendant to handle guest luggage, deliveries, and provide guidance on hotel facilities. The role requires 2 years of experience in a similar position in a five-star hotel, excellent customer service, and strong communication skills.
Key Skills for This Role
Responsibilities
- Assist guests with loading and unloading luggage
- Deliver faxes, messages, parcels, mail, newspapers to guest rooms in a timely manner
- Maintain a high level of knowledge about Meydan Hotel facilities and services
- Record all tasks in applicable forms or log books
- Communicate with guests effectively and respond in a timely manner
- Work in a team
- Ensure the quality of the bell service department
- Welcome guests and assist with baggage, packages, briefcases
- Establish a good rapport with guests
- Ensure transfer of all baggage to guestrooms without delay
- Store guest baggage securely following hotel policies
- Supervise security of guests’ property during transfers and storage
Requirements
- Completed Secondary School education
- 2 years in similar position in a five star hotel
- Basic computer knowledge
- Strong orientation towards customer service
- Excellent spoken and written English
Full Job Posting
Job Summary
- The Bell Attendant is responsible for ensuring that all guest luggage, mail, deliveries, and faxes are handled with the utmost care, professionalism, and efficiency from the moment they arrive at the hotel until they are safely delivered to the guest’s room or intended destination. This includes ass
Key Responsibilities
- Assists guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.
- Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verify the guest’s name and room number.
- Maintains a high level of knowledge about Meydan Hotel facilities and services as well as Dubai and other Meydan properties.
- Records all tasks in the applicable forms or Log books.
- Communicates with guest effectively, well responds in timely manner.
- Works in a team, i.e. caring about other team members and different nationalities.
- Ensures the quality of the bell service department.
- Welcomes guests and assist with baggage, packages, briefcases etc.
- Establishes a good rapport with the guests.
- Ensures the transfer of all baggage to guestrooms without delay.
- Stores Guest baggage securely & following hotel policies when requested
- Supervises the security of guests’ property during transfers and/or storage in the baggage area
Skills, Experience & Educational Requirements
- Completed Secondary School education
- 2 years in similar position in a five star hotel.
- Basic computer knowledge.
- Strong orientation towards customer service
- Highly organized and proactive and able to meet deadlines in a fast paced environment
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Customer focused
- Teamwork
- Interpersonal skills
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