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indeed

Bell Attendant

The Meydan Hotel
Dubai, UAE
Full Time
Entry
Onsite
1 weeks ago
Customer ServiceLuggage HandlingCommunicationTeamworkAttention to DetailProblem Solving
Free

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Customer ServiceLuggage HandlingCommunication
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Job Summary

  • The Bell Attendant is responsible for ensuring that all guest luggage, mail, deliveries, and faxes are handled with the utmost care, professionalism, and efficiency from the moment they arrive at the hotel until they are safely delivered to the guest’s room or intended destination. This includes ass

Key Responsibilities

  • Assists guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.
  • Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verify the guest’s name and room number.
  • Maintains a high level of knowledge about Meydan Hotel facilities and services as well as Dubai and other Meydan properties.
  • Records all tasks in the applicable forms or Log books.
  • Communicates with guest effectively, well responds in timely manner.
  • Works in a team, i.e. caring about other team members and different nationalities.
  • Ensures the quality of the bell service department.
  • Welcomes guests and assist with baggage, packages, briefcases etc.
  • Establishes a good rapport with the guests.
  • Ensures the transfer of all baggage to guestrooms without delay.
  • Stores Guest baggage securely & following hotel policies when requested
  • Supervises the security of guests’ property during transfers and/or storage in the baggage area

Skills, Experience & Educational Requirements

  • Completed Secondary School education
  • 2 years in similar position in a five star hotel.
  • Basic computer knowledge.
  • Strong orientation towards customer service
  • Highly organized and proactive and able to meet deadlines in a fast paced environment
  • Initiative and Commitment to Achieve
  • Effective Communication
  • Attention to detail
  • Problem solving and decision making
  • Customer focused
  • Teamwork
  • Interpersonal skills

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