Beauty Team Leader – Areej | Mall of the Emirates
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Key skills for this role
About the Role
Al Tayer Insignia is seeking a Beauty Team Leader for Areej at Mall of the Emirates to ensure excellent customer service, manage the department team, and control operations including merchandising and stock control.
Key Skills for This Role
Responsibilities
- Ensure Retail / Brand standards are maintained at all times
- Role model and support role to team members
- Support the induction of new starters into the store
- Maintain and encourage the team to uphold personal grooming standards
- Achieve excellent standards of customer service by supporting and coaching the sales team
- Resolve customer complaints effectively
- Welcome and greet every customer in a warm and friendly manner
- Identify customer needs and recommend appropriate products
- Ensure all department staff are trained on all aspects of the department
- Check stock levels daily and inform of depleting stocks
- Minimize exposure to stock loss through vigilance on sales floor
- Comply with all company policies and procedures
Requirements
- High school / 'O' Levels education
- 2–3 years experience in a Sales or Customer Service environment
Full Job Posting
About Us
- Al Tayer Insignia hosts a portfolio of luxury brands in fashion, jewellery, home and department store categories.
- Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few.
Job Purpose
- To ensure excellent customer service through effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.
Functional Roles and Responsibilities
- Ensure Retail / Brand standards are maintained at all times.
- Role model and support role to team members.
- Support the induction of new starters into the store.
- Maintain and encourage the team to uphold personal grooming standards as advised by the store manager.
- Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager.
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
- Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
- Minimize exposure to stock loss through vigilance on sales floor.
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
Education/Certification and Continued Education
- High school / 'O' Levels
Years of Experience
- 2 – 3 years experience in a Sales or Customer Service environment
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