Beauty Consultant - Yves Saint Laurent, The Grove
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Key skills for this role
About the Role
Chalhoub Group is seeking a Beauty Consultant for Yves Saint Laurent at The Grove. The role involves delivering outstanding customer service, achieving sales targets, and maintaining counter standards.
Key Skills for This Role
Responsibilities
- Build and maintain guest experience standards in order to build strong loyalty
- Address customers' queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various brands and products
- Generate sales, while achieving line and sales targets, using make up knowledge
- Sell out target tracking at store level
- Generate daily sales reports
- Participate in achieving incentives
- Track post launch sales at store level
- Ensure merchandising levels in the store are met as per the brand guidelines
- Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
Requirements
- Minimum 2 years’ experience in the beauty industry
- Proven experience across skincare, makeup, and fragrance categories
- Strong knowledge of luxury retail standards and premium customer service
- Fluent English communication skills (spoken); additional languages are an advantage
Full Job Posting
Company Overview
- For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
- The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
- Chalhoub Group fosters a people at heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future proofing.
What you'll be doing
- Build and maintain guest experience standards in order to build strong loyalty.
- Address customers' queries about products, prices, availability, product uses, and services.
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations.
- Advise customers on product ranges best suited to their needs.
- Demonstrate usage and benefits of various brands and products.
- Generate sales, while achieving line and sales targets, using make up knowledge.
- Sell out target tracking at store level.
- Generate daily sales reports.
- Participate in achieving incentives.
- Track post launch sales at store level.
- Ensure merchandising levels in the store are met as per the brand guidelines.
- Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times.
What you'll need to succeed
- Minimum 2 years’ experience in the beauty industry.
- Proven experience across skincare, makeup, and fragrance categories.
- Strong knowledge of luxury retail standards and premium customer service.
- Fluent English communication skills (spoken); additional languages are an advantage.
What we can offer you
- We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
- Our Group offers diverse career paths for those who are extraordinary, every day.
- We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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