Banking Service Officer

About the Role

Key Responsibilities

• Respond to customer enquiries about banking products, services, accounts, and transactions.
• Process and coordinate routine banking service requests according to established procedures.
• Review customer information and documentation for completeness and accuracy.
• Maintain accurate records of customer requests, service activities, and operational updates.
• Coordinate with banking, operations, compliance, and support teams to resolve service issues.
• Monitor pending requests and ensure follow-up within agreed timelines.
• Explain banking procedures and service requirements clearly to customers.
• Identify discrepancies or unusual service issues and escalate them appropriately.
• Support service-quality monitoring and prepare routine operational reports.
• Suggest improvements to customer experience, workflow efficiency, and service accuracy.

Requirements

• A bachelor's degree or equivalent qualification in Banking, Finance, Business, Economics, or a related field is preferred.
• At least 3 years of relevant experience in banking operations, financial services, customer service, or a related role is preferred.
• Strong understanding of banking products, customer-service processes, account administration, and financial operations.
• Knowledge of confidentiality, data protection, operational controls, and compliance principles.
• Familiarity with banking systems, CRM platforms, spreadsheets, and digital communication tools.
• Strong numerical, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• High accuracy, integrity, and attention to detail.
• Ability to handle sensitive customer information responsibly and professionally.
• Ability to work independently with remote and cross-functional teams.

Work Arrangement

• The position is fully remote within the United Arab Emirates.
• The employment arrangement is part-time.

What We Offer

• Flexible part-time hours in a fully remote working environment.
• Competitive compensation aligned with experience and responsibilities.
• Opportunities to strengthen banking operations and customer-service expertise.
• Exposure to financial-service processes and cross-functional initiatives.
• Professional development through operational improvement and service-quality projects.
• A culture focused on trust, accuracy, confidentiality, and customer excellence.