AV Manager
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Key skills for this role
About the Role
Oversee audio-visual operations, manage team, ensure compliance, and enhance guest experiences through effective project and financial management.
Key Skills for This Role
Responsibilities
- Oversee setup, operation, maintenance, and optimization of all audio visual systems
- Plan and manage AV requirements for conferences, meetings, events, and VIP functions
- Lead, train, coach, and develop the AV team
- Support hotel renovations and upgrades involving AV systems
- Develop and manage the department's annual operating and capital budgets
- Ensure compliance with hotel policies, ISO standards, and health and safety regulations
Requirements
- Experience in AV operations and technical management
- Leadership and team management skills
- Knowledge of AV systems including sound, lighting, LED screens, projectors, video conferencing, control systems, IPTV, digital signage
- Budget management and financial acumen
- Project management experience for AV upgrades and renovations
- Compliance with health and safety regulations
Full Job Posting
Job Overview
- Reporting to IT Manager, responsible for AV operations, team leadership, and project management.
AV Operations & Technical Management
- Oversee setup, operation, maintenance, and optimization of all audio visual systems including sound, lighting, LED screens, projectors, video conferencing, control systems, IPTV, digital signage, and entertainment technologies.
- Ensure all AV equipment is maintained in excellent working condition through preventive maintenance programs and regular inspections.
- Plan and manage AV requirements for conferences, meetings, entertainment shows, special events, and VIP functions.
- Provide technical leadership and support during events, ensuring smooth execution and immediate resolution of technical issues.
- Manage stage setups, sound checks, lighting programming, wireless microphone systems, DMX addressing, and artist technical requirements.
- Ensure proper documentation of AV systems, configurations, inventories, and maintenance records.
Leadership & Team Management
- Lead, train, coach, and develop the AV team, including supervisors and technicians.
- Prepare staffing schedules and allocate resources according to business and event requirements.
- Conduct performance evaluations and identify development opportunities for team members.
- Foster a culture of teamwork, accountability, innovation, and service excellence.
Project & Infrastructure Management
- Support hotel renovations, upgrades, and new projects involving AV systems and entertainment technologies.
- Evaluate emerging technologies and recommend system enhancements to improve efficiency, reliability, and guest experience.
- Manage AV related capital expenditure projects from planning through implementation.
Financial & Vendor Management
- Develop and manage the department's annual operating and capital budgets.
- Monitor departmental expenses and ensure cost effective utilization of resources.
- Source, evaluate, negotiate, and manage contracts with AV suppliers, contractors, and service providers.
- Ensure timely procurement of equipment, spare parts, and technical services.
Health, Safety & Compliance
- Ensure compliance with hotel policies, Operational Standards Manual, ISO Integrated Management Systems, and all applicable health and safety regulations.
- Implement safe working practices for the operation, installation, and maintenance of AV equipment.
- Conduct regular risk assessments and ensure corrective actions are implemented.
Guest Experience & Collaboration
- Work closely with Entertainment, Events, Sales, Banqueting, Operations, and IT teams to deliver exceptional AV experiences.
- Support the successful delivery of guest events, conferences, performances, and corporate functions.
- Ensure AV services consistently meet guest expectations and brand standards.
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