At Your Service Agent (AYS)
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Key skills for this role
About the Role
Marriott International seeks an At Your Service Agent to handle guest requests via phone, email, and chat, operate the switchboard, and ensure guest satisfaction. The role requires professional communication and the ability to stand or walk for extended periods.
Key Skills for This Role
Responsibilities
- Answer, record, and process guest requests via telephone, email, chat, and mobile devices
- Operate telephone switchboard, process wake up calls, and direct calls
- Log guest requests into computer and follow up to ensure resolution
- Provide information about room features, property amenities, and local areas
- Process room service orders and record transactions in POS system
- Assist guests with internet and guestroom entertainment
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure resolution.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point of sale system.
- Assist guests with accessing internet and guestroom entertainment.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
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