AsstMgr-Restaurants
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Key skills for this role
About the Role
W Hotels is hiring an Assistant Manager for Restaurants to assist in daily supervision, menu planning, and maintaining sanitation standards. The role requires a high school diploma with 4 years experience or a 2-year degree with 2 years experience.
Key Skills for This Role
Responsibilities
- Assist in daily supervision of restaurant operations
- Assist with menu planning
- Maintain sanitation standards
- Assist servers and hosts on the floor during peak meal periods
- Strive to continually improve guest and employee satisfaction
- Determine training needed to accomplish goals and implement plan
- Handle employee questions and concerns
- Monitor employees to ensure performance expectations are met
- Provide feedback to employees based on observation of service behaviors
- Supervise restaurant and all related areas in absence of Director of Restaurants or Restaurant Manager
- Ensure all employees have proper supplies, equipment and uniforms
- Communicate to Chef and Restaurant Manager any issues regarding food quality and service levels
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
Job Summary
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
- Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
- Strives to continually improve guest and employee satisfaction.
- Determines training needed to accomplish goals, then implements plan.
Candidate Profile Education And Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Core Work Activities Assisting in Management of Restaurant Team
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day to Day Restaurant Operations
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
Conducting Human Resource Activities
- Supervises on going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on going basis.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Restaurant Manager.
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