Asst. L&D Manager
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Key skills for this role
About the Role
Pullman Hotels & Resorts is seeking an Assistant Learning & Development Manager to shape the hotel training plan, facilitate training programs, and ensure compliance with brand standards.
Key Skills for This Role
Responsibilities
- Conduct a thorough review of learning needs analysis for the hotel prior to budgeting
- Collaborate with People and Culture Manager to implement and facilitate the Hotel Training Plan
- Monitor and follow up on all training activities, ensuring timely submission of reports
- Ensure mandatory Academy trainings are assigned, conducted, and completed
- Maintain 100% compliance with employee onboarding program
- Coordinate and deliver training programs from internal and external providers
- Champion the use of online and e learning tools
- Develop and execute quality introductory and ongoing departmental training plans
- Manage the Accor HERO Learning Portal, ensuring colleague completion of required training
- Create and present monthly or quarterly reports using HERO
Requirements
- Bachelor's degree in Human Resources, Education, Business Administration, Project Management or related field
- Proven experience in Learning & Development, preferably in a global or multi hub environment
- Strong knowledge of soft skills training methodologies and adult learning principles
- Excellent stakeholder management and communication skills
- High fluency or advanced level of English
Full Job Posting
Company Description
- Being a Pullman Heartist means embodying the brand mindset through commitment, adaptability and creativity.
- Join a hotel that is a member of the Accor network with 45+ brands, 5,500 hotels, 10,000 restaurants.
- Take the opportunity to become a Heartist®.
Job Description
- Conduct a thorough review of learning needs analysis for the hotel prior to budgeting.
- Collaborate with People and Culture Manager to implement and facilitate the Hotel Training Plan.
- Monitor and follow up on all training activities, ensuring timely submission of reports.
- Ensure mandatory Academy trainings are assigned, conducted, and completed.
- Maintain 100% compliance with employee onboarding program.
- Coordinate and deliver training programs from internal and external providers.
- Champion the use of online and e learning tools.
- Develop and execute quality introductory and ongoing departmental training plans.
- Manage the Accor HERO Learning Portal.
- Evaluate effectiveness of cross training initiatives.
- Measure and assess feedback on learning experiences.
- Ensure all employees are proficient in using HERO.
Qualifications
- Bachelor's degree in Human Resources, Education, Business Administration, Project Management or related field (Master’s preferred).
- Proven experience in Learning & Development, preferably in a global or multi hub environment.
- Experience in managing a geographically dispersed team is an asset.
- Strong knowledge of soft skills training methodologies and adult learning principles.
- Experience in managing training content and platforms/systems.
- Excellent stakeholder management and communication skills.
- Ability to design and implement talent development programs.
- Strong organizational and project management skills.
- High fluency or advanced level of English is a must.
- Openness to cooperating with dispersed teams and working across time zones.
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