Asst. L&D Manager
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Key skills for this role
About the Role
1) Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan. 2) Collaborate with.
Key Skills for This Role
Responsibilities
- Conduct learning needs analysis and assist in shaping the hotel training plan
- Collaborate with People and Culture Manager to implement training plan and budget
- Monitor and follow up on all training activities and ensure timely reporting
- Ensure mandatory Academy trainings are assigned, conducted, and completed
- Maintain 100% compliance with employee onboarding program
- Coordinate and deliver training programs from internal and external providers
- Champion online and e learning tools
- Develop and execute departmental training plans and provide coaching
- Manage Accor HERO Learning Portal
- Evaluate cross training initiatives and explore multi property training
- Measure and assess feedback on learning experiences
- Ensure all employees are proficient in using HERO
Requirements
- Conduct learning needs analysis and assist in shaping the hotel training plan
- Collaborate with People and Culture Manager to implement training plan and budget
- Monitor and follow up on all training activities and ensure timely reporting
- Ensure mandatory Academy trainings are assigned, conducted, and completed
- Maintain 100% compliance with employee onboarding program
- Coordinate and deliver training programs from internal and external providers
- Champion online and e learning tools
- Develop and execute departmental training plans and provide coaching
- Manage Accor HERO Learning Portal
- Evaluate cross training initiatives and explore multi property training
- Measure and assess feedback on learning experiences
- Ensure all employees are proficient in using HERO
Full Job Posting
Job Description
- Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
- Collaborate with the People and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.
- Monitor and follow up on all training activities, both on the job and off the job, ensuring timely submission of reports.
- Ensure mandatory Academy trainings for the properties are assigned, conducted, and completed.
- Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
- Coordinate and deliver training programs from internal and external providers.
- Champion the use of online and e learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
- Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
- Manage the Accor HERO Learning Portal, ensuring colleague completion of required training.
- Evaluate the effectiveness of cross training initiatives and explore opportunities for multi property training.
- Measure and assess feedback on learning experiences and their impact on sustainable change.
- Ensure all employees are proficient in using HERO.
Additional Responsibilities
- Create and present monthly or quarterly reports using HERO.
- Forge relationships with industry associations and external training providers.
- Ensure compliance with local statutory learning and development requirements (NITA).
- Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
- Support and develop departmental trainers as needed.
- Design and implement effective processes and tools for learning evaluation and reporting.
- Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
- Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
- Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
- Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.
- Ensure effective engagement with educational institutions for internship programs. Partner with departments to identify and address internship needs.
- Utilize multiple digital communication channels proactively and creatively to enhance employee communication. Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
Additional Information
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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