Associate - Technology Support Specialist On-site - Dubai Emirati National
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Key skills for this role
Role Overview
The Associate Technology Support Specialist is part of Enterprise Technology and provides on-site support for hardware, software, mobile technologies, and other end-user services.
The role supports efficient and secure day-to-day technology use in a fast-paced environment while prioritizing multiple tasks and technologies.
Key Skills for This Role
Full Job Posting
Role Overview
The Associate Technology Support Specialist is part of Enterprise Technology and provides on-site support for hardware, software, mobile technologies, and other end-user services.
The role supports efficient and secure day-to-day technology use in a fast-paced environment while prioritizing multiple tasks and technologies.
Key Responsibilities
- Support deployment, installation, configuration, and testing of firm hardware and software.
- Manage provisioning and deprovisioning processes, including new-hire onboarding and hardware collection from departing employees.
- Assist with hardware repairs and software reinstallation to resolve incidents.
- Resolve incidents involving standard hardware, software, and mobile technologies and identify recurring trends.
- Provide after-hours support for escalated issues under minimal supervision.
- Perform procurement, inventory, tracking, and distribution of technology assets.
- Support technology needs for meetings, events, office moves, and relocations.
- Act as remote hands for telecommunications, hosting, and other technology teams.
- Maintain knowledge of technology services and proactively address end-user needs.
- Anticipate and resolve technology issues that may affect productivity.
Qualifications
- Approximately 2–4 years of experience in end-user technology support.
- Strong analytical skills for resolving escalated or walk-up end-user incidents.
- Ability to prioritize incidents and communicate timelines and expectations clearly.
- Excellent communication, interpersonal, organizational, and time management skills.
- Strong customer service mindset and ability to work with diverse stakeholders.
- A Bachelor’s degree or equivalent practical experience is desirable.
- Experience with office moves, technology deployments, or large user groups is desirable.
Workplace
- The role provides on-site technology support.
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