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Associate Director, Priority Banking

Standard Chartered
Dubai, UAE
Full Time
Manager
1 months ago
SalesRelationship ManagementBusiness DevelopmentKYC/AMLCapital MarketsFinancial Planning
Free

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SalesRelationship ManagementBusiness Development
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Job Summary

  • Strategy: Revenue generation and business development, business objectives, drive the Digital Agenda.
  • Business: Acquisition & Sales Management.

Key Responsibilities

  • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
  • Achieve the Targets set in terms of product mix, active/passive ratio, liability targets, no. of transactions.
  • Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
  • Achieve best in class productivity in order to maximize the efficacy of the sales process.
  • Achieve the budgeted cross sell targets, consistency and penetration.
  • Aggressive Sales call plans to acquire large prospective customers through referrals.
  • Ensure coverage of customer base in accordance with the approved contact plans.
  • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
  • Maintain and update customer information on C Manager. Accurate and timely generation of reports.
  • Activation of dormant accounts.
  • Constantly updated product and process knowledge by successfully attending Tests/Quizzes/Certifications.

Customer Relationship Building

  • Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
  • Effectively meeting customer expectations and handling/reduction of customer complaints.
  • Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
  • Manage the portfolio to de risk against attrition and achieve stability of book.
  • Have complete knowledge of the customer base in terms of profile, demographics & psychographics and assets.
  • Serve as the one point contact to the High Net Worth customers of the Bank.

Qualifications

  • University Graduate.
  • Relevant experience in sales and relationship management.
  • Experience in handling all Banking & Investment Products.
  • Demonstrated ability in sales planning.
  • Strong communication and negotiation skills with the ability to influence outcomes.
  • Networking ability to manage interdepartmental deliverables.
  • Strong inter personal skills and leadership ability.
  • Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
  • Computer literacy at the user level.
  • Adapting to multi cultural environment.
  • In depth knowledge of capital markets and financial planning.

Other Responsibilities

  • Ability to maintain a highly decent professional environment in the Priority Centre.
  • Educate Clients on using of other delivery channels.

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