Associate Director, Priority Banking
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Key skills for this role
About the Role
Standard Chartered seeks an Associate Director for Priority Banking to drive revenue growth and manage high-net-worth client relationships in Dubai. The role involves sales management, customer relationship building, and ensuring compliance with banking regulations.
Key Skills for This Role
Responsibilities
- Generate new business to achieve defined targets in terms of customers, volumes and revenue
- Achieve targets set in terms of product mix, active/passive ratio, liability targets, no. of transactions
- Induction of new customers brought in by Branches & Direct Sales team
- Achieve budgeted cross sell targets, consistency and penetration
- Aggressive Sales call plans to acquire large prospective customers through referrals
- Ensure coverage of customer base in accordance with approved contact plans
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Maintain and update customer information on C Manager
- Activation of dormant accounts
- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues
- Provide professional customer service to achieve high customer satisfaction and retention
- Ensure compliance of laid down process and procedures
Requirements
- University Graduate
- Relevant experience in sales and relationship management
- Experience in handling all Banking & Investment Products
- Demonstrated ability in sales planning
- Strong communication and negotiation skills
- Networking ability to manage interdepartmental deliverables
- Strong inter personal skills and leadership ability
- Good understanding of the business environment in UAE
- Computer literacy at the user level
- In depth knowledge of capital markets and financial planning
Full Job Posting
Key Responsibilities
- Strategies for Revenue generation and business development
- Business objectives and goals
- Drive the Digital Agenda
Acquisition & Sales Management
- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
- Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.
- Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
- Achieve 'best in class' productivity in order to maximize the efficacy of the sales process.
- Achieve the budgeted cross sell targets, consistency and penetration.
- Aggressive Sales call plans to acquire large prospective customers through referrals.
- Ensure coverage of customer base in accordance with the approved contact plans.
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Maintain and update customer information on C Manager. Accurate and timely generation of reports.
- Activation of dormant accounts.
- Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.
Customer Relationship Building
- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
- Effectively meeting customer expectations and handling/ reduction of customer complaints.
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de risk against attrition and achieve stability of book.
- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Serve as the one point contact to the High Net Worth customers of the Bank
Processes
- Ensure compliance of laid down process and procedures.
- Facilitate and Implement work process improvements.
- To ensure compliance with Global Process Standards on Customer Data Confidentiality.
People & Talent
- Lead through example and build the appropriate culture and values.
- Ensure the provision of ongoing training and development of people.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards.
Risk Management
- Ensure KYC/AML updates, proper zero error documentation.
- Updating the C – Manager, adhering to the Contact Management Plan.
- Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
- Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately.
- Ensure full awareness of all policies relating to operational risk, sales processes, anti misselling, etc and comply with the same.
- Read, understand and comply with all provisions of the Group Code of Conduct.
Governance
- To be able to detect any suspicious transactions, Money laundering, forgeries etc
- Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
- Ensure all GPS standards are followed and adhered.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering.
- Obtain Security & Commodity Authority (SCA) license and timely completion of CPD requirement.
Key stakeholders
- Internal: Product Manager – Priority Banking, Customer Service Manager WM, Unit Heads – Treasury, Branch Managers, Marketing Manager WM, Country Money Laundering Prevention Officer.
- External: Existing and Prospective Customers
Other Responsibilities
- Ability to maintain a highly decent professional environment in the Priority Centre.
- Educate Clients on using of other delivery channels.
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