Associate Director Community Management
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Key skills for this role
About the Role
OMNIYAT seeks an Associate Director to lead strategic and operational management of Owners Associations and residential communities. The role ensures exceptional living standards, regulatory compliance, stakeholder engagement, and financial stewardship.
Key Skills for This Role
Responsibilities
- Lead the establishment, transition, and ongoing management of Owners Associations across residential and mixed use developments
- Ensure compliance with all applicable Owners Association regulations, governance frameworks, and community management standards
- Develop and implement community management strategies that enhance resident satisfaction and asset value
- Oversee the preparation and administration of OA meetings, board meetings, annual general assemblies, and related governance requirements
- Build and maintain strong relationships with homeowners, residents, investors, OA board members, and key stakeholders
- Oversee community operations, facilities management performance, security, landscaping, housekeeping, and other service providers
- Oversee annual community budgets, service charge planning, reserve fund forecasting, and financial performance
- Lead, mentor, and develop Community Managers and associated teams
Requirements
- 10 years of experience in Community Management, Property Management, Owners Association Management, or Residential Asset Management
- Minimum 5 years in a leadership role managing large scale residential or mixed use communities
- Strong experience working with Owners Associations, homeowners' boards, and regulatory authorities
- Experience within luxury residential developments or master planned communities is highly desirable
Full Job Posting
Summary
- The Associate Director – Community Management / Owners Association will lead the strategic and operational management of Owners Associations (OA) and residential communities across the portfolio.
- The role is responsible for ensuring exceptional community living standards, regulatory compliance, stakeholder engagement, financial stewardship, and the effective governance of Owners Associations.
Community & Owners Association Management
- Lead the establishment, transition, and ongoing management of Owners Associations across residential and mixed use developments.
- Ensure compliance with all applicable Owners Association regulations, governance frameworks, and community management standards.
- Develop and implement community management strategies that enhance resident satisfaction and asset value.
- Oversee the preparation and administration of OA meetings, board meetings, annual general assemblies, and related governance requirements.
- Support OA board members with operational, financial, and strategic decision making.
Stakeholder Engagement
- Build and maintain strong relationships with homeowners, residents, investors, OA board members, and key stakeholders.
- Manage escalated resident concerns and ensure timely resolution of community related issues.
- Drive resident engagement initiatives, community events, and communication programs to foster a positive community environment.
- Act as the primary escalation point for community related matters.
Operations & Service Delivery
- Oversee community operations, facilities management performance, security, landscaping, housekeeping, and other service providers.
- Monitor service levels and ensure contractual obligations and KPIs are consistently achieved.
- Conduct regular site inspections and audits to maintain community standards and identify improvement opportunities.
- Ensure all communities operate in accordance with health, safety, and environmental standards.
Financial Management
- Oversee annual community budgets, service charge planning, reserve fund forecasting, and financial performance.
- Review and monitor expenditures to ensure cost efficiency and financial sustainability.
- Collaborate with finance teams on budgeting, reporting, audits, and service charge collection strategies.
- Present financial reports and recommendations to OA boards and senior management.
Regulatory Compliance & Governance
- Ensure full compliance with local regulatory requirements and governing authorities.
- Maintain accurate records, governance documentation, and statutory filings.
- Monitor changes in legislation and industry best practices, ensuring communities remain compliant.
- Support dispute resolution and risk management processes where required.
Team Leadership
- Lead, mentor, and develop Community Managers and associated teams.
- Establish performance objectives and ensure high levels of accountability and service excellence.
- Promote a customer centric culture focused on resident experience and operational excellence.
Competencies
- 10 years of experience in Community Management, Property Management, Owners Association Management, or Residential Asset Management.
- Minimum 5 years in a leadership role managing large scale residential or mixed use communities.
- Strong experience working with Owners Associations, homeowners' boards, and regulatory authorities.
- Experience within luxury residential developments or master planned communities is highly desirable.
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