Associate - Customer Happiness

Job Purpose

Roles And Responsibilities

• Support the Head of Customer Happiness to:
• Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
• Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
• Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
• Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
• Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
• Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
• Adherence to Customer Happiness policies and processes
• Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function

Related Year Of Experience

Field Of Experience

Technical And Interpersonal Skills

• Good understanding of Customer Relations and Services
• Strong knowledge of CRM
• Good understanding of the “Design and build” journey for residential Project
• Proven strategic thinker with track record of innovation
• Good conflict resolution/management skills
• Good communication and interpersonal skills

Qualification

• Bachelor’s degree in Business Administration, Marketing, Finance or any related field
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.