Assistant Spa Manager
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Key skills for this role
About the Role
Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction Support the Spa Manager in implementing SOPs and maintain.
Key Skills for This Role
Responsibilities
- Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction
- Support the Spa Manager in implementing SOPs and maintaining brand standards
- Supervise spa reception and guest service teams
- Monitor appointment scheduling for optimal yield management
- Conduct daily operational checks for cleanliness, safety, and presentation
- Handle guest feedback, concerns, and complaints professionally
- Promote upselling, retail sales, and rebooking to enhance revenue
- Support achievement of departmental sales targets and budgets
- Assist in training and coaching spa front of house staff
Requirements
- Experience in spa operations or hospitality management
- Ability to supervise and train front of house staff
- Knowledge of SOPs and brand standards
- Strong guest service and complaint handling skills
Full Job Posting
Job Description
- Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction
- Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas
- Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency
- Monitor appointment scheduling, ensuring optimal yield management and booking efficiency
- Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met
- Act as Manager on Duty in the absence of the Spa Manager when required
- Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests
- Personally handle guest feedback, concerns, and complaints with professionalism and urgency
- Greet VIP guests and conduct spa tours when required
- Monitor guest satisfaction and ensure personalized service standards are maintained
- Promote upselling, retail sales, and rebooking to enhance guest experience and revenue
- Support achievement of departmental sales targets, budgets, and forecasts
Additional Responsibilities
- Assist in monitoring daily and weekly performance reports with Spa leadership
- Ensure proper execution of retail and revenue generating strategies
- Support payroll and labour control in alignment with operational needs
- Contribute to business development initiatives and promotional activities
- Assist in training and coaching spa front of house staff in line with brand standards
- Support employee development, performance feedback, and continuous improvement
- Conduct or support departmental meetings and training sessions
- Ensure adherence to safety procedures and spa protocols across the team
- Ensure compliance with spa SOPs, safety regulations, and hygiene standards
- Maintain confidentiality of guest and employee information
- Uphold luxury service standards and brand expectations at all times
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