Assistant Operations Manager - Soft & Hard FM (UAE National) | Real Estate | Asset Management

Overview Of The Role

What You Will Do

Hard Fm (Technical & Asset Management)

• Support the monitoring and performance evaluation of Hard FM AMCs , including MEP systems, HVAC, electrical, plumbing, fire & life safety, BMS, vertical transportation, and specialist systems.
• Assist in reviewing KPI/SLA compliance , service reports, asset coverage, preventive maintenance plans, and corrective actions.
• Support site inspections to verify workmanship quality, response times, and asset performance.
• Identify recurring issues, missed assets, and operational risks, escalating concerns with clear recommendations.

Soft Fm (Customer-Facing Services)

• Support the performance management of Soft FM contracts , including cleaning, waste management, pest control, landscaping, security coordination, and concierge-related services.
• Conduct inspections and audits to ensure hospitality-level standards , hygiene, presentation, and customer experience.
• Support service improvement initiatives based on customer feedback, audits, and operational observations.

General Contract Oversight

• Assist in performance rating exercises , deductions, corrective action tracking, and monthly/quarterly reviews.
• Maintain structured documentation, logs, and follow-ups to support governance and audits.

2. Project Management Support & RFP Coordination

• Support the planning, coordination, and execution of refurbishment projects , minor capital works, and asset lifecycle replacement projects.
• Assist in developing RFPs , scopes of work, technical clarifications, BOQs, and evaluation support in coordination with Procurement and internal stakeholders.
• Support site coordination during project execution, including contractor access, safety compliance, phasing, and operational continuity.
• Monitor project progress against timelines, budgets, and quality expectations.
• Support defect tracking, snagging, and handover documentation.
• Ensure refurbishment works align with operational requirements, customer experience, and asset protection objectives.

3. Marsa Boulevard & Mall Duty Management

• Act as Duty Manager coverage for Dubai Festival City Mall and Marsa Boulevard, particularly during:
• Events
• Weekends
• Public holidays
• Peak trading periods
• Conduct operational inspections and audits covering safety, cleanliness, tenant compliance, and customer experience.
• Represent management on-site, acting as the first point of escalation for operational incidents.
• Coordinate with multiple departments including:
• Security

• Leasing & Retail Delivery

• Hard & Soft FM teams
• External authorities and service providers (as required)
• Support event readiness, operational walkthroughs, and post-event reviews.
• Ensure compliance with mall policies, HSE standards, and operational procedures.
• Work Pattern & Shift Requirements _(Add as a standalone section)_
• This role is shift-based, requiring flexibility to work across rotational shifts.
• Coverage includes weekends, public holidays, evenings, and event days, in line with mall and Marsa Boulevard operational requirements.
• The role requires on-site presence during peak trading periods, major events, and operational escalations to ensure continuity of service, safety, and customer experience.