Assistant Manager - Cash Management Operations (UAE national)
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Key skills for this role
About the Role
Standard Chartered seeks an Assistant Manager for Cash Management Operations in Dubai. The role supports payment service products, ensures operational excellence, manages costs, and advises corporate clients on money transfer methods.
Key Skills for This Role
Responsibilities
- Support payment service products and act as a key contributor to the processing centre’s revenue generation initiatives
- Ensure operational excellence within the department, strictly managing costs and maintaining budgets through diligent monitoring of transactional expenditures
- Ensure authenticity and accuracy of all transactions handled within the Cash Processing Centre (CPC), adhering closely to remitters' instructions
- Oversee and resolve internal account reconciliations daily, addressing discrepancies such as sundry and erroneous entries promptly
- Minimise unreconciled Nostro account entries through daily resolution
- Maintain rigorous turnaround times as per service level agreements (SLAs), including prompt resolution of inquiries and complaints
- Adhere to CMO policies and procedures, as well as the Group’s Cash Management Services (CMS) guidelines
- Act as custodian for bank keys and bulk stocks where needed, provide supervisory backup across different desks
- Ensure integrity of cheque processing, including returned items, post dated cheques, and inward/outward collections
- Conduct counter activities with professionalism and uphold robust reconciliation processes to safeguard against revenue leakage
Requirements
- At least two years’ professional experience within the banking sector or related service industry, focusing on remittance processing and cheque clearing functions
- Strong attention to detail and a commitment to quality, demonstrating accountability and ownership from end to end
- Results driven mindset with the ability to sustain focus and optimism
- Excellent communication, influencing, and negotiation skills
- Ability to establish and nurture strong working relationships across various business units and with external partners
- Comfortable engaging directly with clients and business partners
- A steadfast client focus with a proactive attitude towards problem solving and service excellence
- Bachelor's degree or equivalent qualification, preferably in Management or a related field
- Proficiency in both English and Arabic languages
Full Job Posting
Job Summary
- As an Assistant Manager Cash Management Operations at Standard Chartered, based in our Dubai office, you will play a pivotal role in supporting our payment service products and acting as a key contributor to the processing centre’s revenue generation initiatives.
- Your primary responsibility will be to ensure operational excellence within the department, strictly managing costs and maintaining budgets through diligent monitoring of transactional expenditures including courier and communication costs.
- This role emphasizes the importance of precision in financial processing to avoid revenue leakage and safeguard profit and loss accounts from unauthorized debits.
Key Responsibilities
- Ensure authenticity and accuracy of all transactions handled within the Cash Processing Centre (CPC), adhering closely to remitters' instructions.
- Oversee and resolve internal account reconciliations daily, addressing discrepancies such as sundry and erroneous entries promptly.
- Minimise unreconciled Nostro account entries through daily resolution.
- Maintain rigorous turnaround times as per service level agreements (SLAs), including prompt resolution of inquiries and complaints.
- Adhere to CMO policies and procedures, as well as the Group’s Cash Management Services (CMS) guidelines.
- Act as custodian for bank keys and bulk stocks where needed, provide supervisory backup across different desks.
- Ensure integrity of cheque processing, including returned items, post dated cheques, and inward/outward collections.
- Conduct counter activities with professionalism and uphold robust reconciliation processes to safeguard against revenue leakage.
Skills and Experience
- At least two years’ professional experience within the banking sector or related service industry, focusing on remittance processing and cheque clearing functions.
- Strong attention to detail and a commitment to quality, demonstrating accountability and ownership from end to end.
- Results driven mindset with the ability to sustain focus and optimism, supporting business growth and consistent delivery of exceptional client service.
- Excellent communication, influencing, and negotiation skills.
- Ability to establish and nurture strong working relationships across various business units and with external partners.
- Comfortable engaging directly with clients and business partners, showcasing adeptness in client interactions and tailored advisory service.
- A steadfast client focus with a proactive attitude towards problem solving and service excellence.
Qualifications
- Bachelor's degree or equivalent qualification, preferably in Management or a related field.
- Proficiency in both English and Arabic languages.
Working Style
- This position is based in our Dubai office, operating on a full time, in office basis.
- The role requires a proactive and disciplined approach to daily responsibilities with flexibility to support evolving business needs within a dynamic banking environment.
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