Assistant In Room Dining Manager
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Key skills for this role
About the Role
Support operational and administrative aspects of In Room Dining, ensure compliance with policies, enhance guest satisfaction, and foster teamwork among departments.
Key Skills for This Role
Responsibilities
- Support the outlet manager in all operational and administrative aspects of In Room Dining including order taking, trolley setup, and delivery of room service orders
- Enforce and monitor that all operational standards are in place at all times
- Create and maintain synergy between In Room Dining and other F&B outlets and Rooms Division departments
- Assist in coordinating placement of guest amenities and manage minibar operation
- Supervise side duty schedules and ensure compliance
- Monitor and maintain cleanliness of the outlet and conduct walk throughs
- Identify areas for improvement in service and food quality
- Assist in planning and executing special promotional activities
Requirements
- Support the outlet manager in all operational and administrative aspects of In Room Dining
- Enforce and monitor operational standards as per policies, SOP and quality measures
- Assist in coordinating guest amenities and minibar operation
Full Job Posting
Role Overview
- It is part of your role to understand and disseminate all corporate and hotel policies and standard operating procedures to colleagues.
- Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Managerial Responsibilities
- Support the outlet manager in all operational and administrative aspects of In Room Dining including order taking, trolley setup, and delivery of room service orders.
- Enforce and monitor that all operational standards are in place at all times.
- Create and maintain synergy between In Room Dining and other F&B outlets and Rooms Division departments.
- Assist in coordinating placement of guest amenities and manage minibar operation.
- Supervise side duty schedules and ensure compliance.
- Monitor and maintain cleanliness of the outlet and conduct walk throughs.
- Identify areas for improvement in service and food quality.
- Assist in planning and executing special promotional activities.
Colleague Relations
- Provide leadership, direction and support to all outlet colleagues.
- Focus on training of order takers to ensure smooth interaction and upselling.
- Ensure grooming and appearance standards are maintained.
- Assist in preparing weekly roster to schedule colleagues effectively.
- Conduct counselling and disciplinary action as appropriate.
- Encourage inter departmental communication within and beyond F&B division.
Guest Relations
- Personally monitor and follow through on requirements of VIP guests.
- Ensure customer satisfaction from arrival to departure in accordance with MOHG standards.
- Drive team to create WOW moments for guests.
- Handle effectively any kind of customer complaints.
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