Assistant In Room Dining Manager
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Key skills for this role
About the Role
Mandarin Oriental, Doha is seeking an Assistant In Room Dining Manager to support the outlet manager in all operational and administrative aspects of In Room Dining.
Key Skills for This Role
Responsibilities
- Support the outlet manager in all operational and administrative aspects of In Room Dining
- Enforce and monitor operational standards and SOPs
- Coordinate placement of guest amenities and manage minibar operations
- Supervise side duty schedules and ensure compliance
- Assist in planning and executing promotional activities
- Monitor P&L and analyze financial information
- Provide leadership and direction to outlet colleagues
- Handle guest complaints and ensure customer satisfaction
Requirements
- Experience in luxury hotel In Room Dining or similar F&B role
- Strong leadership and team management skills
- Knowledge of food and beverage service standards
- Ability to handle guest complaints and ensure satisfaction
- Proficiency in Microsoft Office and POS systems
Full Job Posting
General Responsibilities
- Understand and disseminate corporate and hotel policies and SOPs to colleagues
- Comply with MOHG Code of Conduct and all legal requirements
- Support Human Resources Strategic Policy and learning activities
- Safeguard confidential information and adhere to data protection
- Comply with Safe, Sound and Sustainable policies
- Adhere to Social Media Policy and act as a hotel ambassador
Managerial Responsibilities
- Support outlet manager in operational and administrative aspects of In Room Dining
- Enforce and monitor operational standards and quality measures
- Create synergy between In Room Dining and other F&B outlets and Rooms Division
- Coordinate guest amenities and minibar operations with Front Office and Housekeeping
- Assist residents with ingredient delivery and track trolley/tray clearance
- Provide catering services in guest rooms in liaison with banqueting
- Supervise side duty schedules and ensure compliance
- Supervise maintenance and cleanliness of outlet and floor pantries
- Identify areas for improvement in service and food quality
- Maintain communication with Chef de Cuisine for effective food flow
- Ensure menu descriptions are up to date and displayed properly
- Observe competition and market trends, forward ideas to outlet manager
Colleague Relations
- Provide leadership and direction to outlet colleagues during operations
- Focus on training order takers for smooth interaction and upselling
- Ensure grooming and appearance standards are maintained
- Prepare weekly roster to schedule colleagues within budget
- Conduct counselling and disciplinary action as appropriate
- Encourage inter departmental communication for teamwork
Guest Relations
- Monitor and follow through on VIP guest requirements
- Ensure customer satisfaction from arrival to departure per MOHG standards
- Drive team to create WOW moments for guests
- Handle customer complaints effectively
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