Assistant Housekeeping Manager
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Key skills for this role
About the Role
Pullman seeks an Assistant Housekeeping Manager to ensure the highest standards of cleanliness and guest satisfaction. The role involves managing daily housekeeping operations, inspecting guest rooms, training staff, and coordinating with other departments.
Key Skills for This Role
Responsibilities
- Assist in managing daily housekeeping operations, including staff scheduling and task allocation
- Conduct regular inspections of guest rooms, public areas, and back of house spaces
- Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests
- Oversee inventory management of cleaning supplies and linens
- Train and mentor housekeeping staff on proper cleaning techniques and customer service standards
- Implement and maintain health and safety protocols
- Assist in developing strategies to improve operational efficiency and guest satisfaction
- Handle guest complaints and feedback professionally
- Participate in budget planning and cost control measures
- Support the Executive Housekeeper in administrative tasks and reporting
Requirements
- Proven experience in housekeeping management, preferably in a luxury hotel or resort setting
- Strong organizational and leadership skills
- Excellent communication skills in English
- Proficiency in hospitality management software and MS Office suite
- In depth knowledge of housekeeping operations, cleaning techniques, and quality standards
- Understanding of inventory management and cost control principles
- Familiarity with health and safety regulations in the hospitality industry
- Strong problem solving skills and ability to make decisions under pressure
- Customer focused mindset
- Ability to work flexible hours, including weekends and holidays
Full Job Posting
Company Description
- Pullman is a member of the Accor network, with over 45 brands, 5,500 hotels, and 10,000 restaurants.
- The brand values commitment, adaptability, and creativity.
Job Description
- Assist in managing daily housekeeping operations, including staff scheduling and task allocation.
- Conduct regular inspections of guest rooms, public areas, and back of house spaces.
- Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests.
- Oversee inventory management of cleaning supplies and linens.
- Train and mentor housekeeping staff on proper cleaning techniques and customer service standards.
- Implement and maintain health and safety protocols.
- Assist in developing strategies to improve operational efficiency and guest satisfaction.
- Handle guest complaints and feedback professionally.
- Participate in budget planning and cost control measures.
- Support the Executive Housekeeper in administrative tasks and reporting.
Qualifications
- Proven experience in housekeeping management, preferably in a luxury hotel or resort setting.
- Strong organizational and leadership skills.
- Excellent communication skills in English.
- Proficiency in hospitality management software and MS Office suite.
- In depth knowledge of housekeeping operations, cleaning techniques, and quality standards.
- Understanding of inventory management and cost control principles.
- Familiarity with health and safety regulations in the hospitality industry.
- Strong problem solving skills and ability to make decisions under pressure.
- Customer focused mindset.
- Ability to work flexible hours, including weekends and holidays.
- Multilingual abilities.
Additional Information
- Accor is an inclusive company committed to diversity and inclusion.
- We support you to grow and learn every day, making sure that work brings purpose to your life.
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