Assistant Guest Relations Manager
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Key skills for this role
About the Role
NH Collection Hotels & Resorts is seeking an Assistant Guest Relations Manager to ensure exceptional guest experiences at Banana Island Resort Doha. The role involves managing guest inquiries, supporting front desk operations, training staff, and implementing guest satisfaction initiatives.
Key Skills for This Role
Responsibilities
- Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
- Support the Front desk team in coordinating guest services and activities
- Oversee check in and check out processes, ensuring smooth and efficient operations
- Collaborate with other departments to fulfill guest needs and resolve issues
- Train and mentor guest relations staff to maintain high service standards
- Assist in creating and implementing guest satisfaction initiatives
- Monitor and analyze guest feedback to identify areas for improvement
- Participate in special events and VIP guest arrangements
- Ensure compliance with hotel policies and local regulations
- Assist in managing the guest relations budget and resources
Requirements
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Good communication skills
- Experience with Front Office Systems
- Good English skills, both written and spoken
- Russian is a plus
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
- In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
Responsibilities
- Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
- Support the Front desk team in coordinating guest services and activities
- Oversee check in and check out processes, ensuring smooth and efficient operations
- Collaborate with other departments to fulfill guest needs and resolve issues
- Train and mentor guest relations staff to maintain high service standards
- Assist in creating and implementing guest satisfaction initiatives
- Monitor and analyze guest feedback to identify areas for improvement
- Participate in special events and VIP guest arrangements
- Ensure compliance with hotel policies and local regulations
- Assist in managing the guest relations budget and resources
Qualifications
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Good Communication skills
- Experience with Front Office Systems
- Good English skills, both written and spoken and Russian is a plus
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