Assistant Front Office Manager
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Key skills for this role
About the Role
Oversees the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking, and to personally supervise the abov.
Key Skills for This Role
Responsibilities
- Oversee front office operations including Reception, CID, Bell Desk, Concierge, Guest Relations, and Valet Parking
- Ensure proper coverage and supervision of front office sections at all times
- Manage guest complaints professionally and record them
- Maintain guest history records and pre register recurring guests
Requirements
- Experience in hotel front office supervision
- Knowledge of hotel standards and procedures
Full Job Posting
Job Overview
- Oversees the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking, and to personally supervise the above in the involved supervisor's absence, ensuring that the hotel standards and procedures are fully known and followed.
Key Responsibilities
- Ensure a proper coverage and supervision of the Front Office sections at all times.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
- To be present in the reception or lobby during check in and check out time or any event and to socialize with guests, playing a Public Relations role.
- Ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- Ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that she/he cannot solve on her/his own.
- Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To be fully aware of and to report all guest comments or complaints.
- Ensure that Guest History records are accurately maintained and all recurring guests are pre registered.
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