Assistant Front Office Manager
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Key skills for this role
About the Role
Accor seeks a dynamic Assistant Front Office Manager to lead front office operations and ensure exceptional guest experiences at a hotel in Dubai. The role involves managing the front desk team, handling guest complaints, optimizing performance metrics, and coordinating with other departments.
Key Skills for This Role
Responsibilities
- Lead and manage the front office team
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Oversee daily front desk operations, including check ins, check outs, and guest inquiries
- Train and motivate front office staff to deliver high quality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Manage department budgets and control expenses
- Ensure compliance with brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Develop and execute revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
Requirements
- Bachelor's degree in Hospitality Management or related field
- 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
- Proven leadership skills with the ability to train, motivate, and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- In depth knowledge of front office procedures, revenue management principles, and industry best practices
- Excellent problem solving, decision making, and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests, staff, and management
Full Job Posting
Company Description
- Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
Job Description
- Lead and manage the front office team.
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Oversee daily front desk operations, including check ins, check outs, and guest inquiries
- Train and motivate front office staff to deliver high quality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Manage department budgets and control expenses
- Ensure compliance with brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Develop and execute revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
- Proven leadership skills with the ability to train, motivate, and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- In depth knowledge of front office procedures, revenue management principles, and industry best practices
- Excellent problem solving, decision making, and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests, staff, and management
Additional Information
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
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