Assistant Front Office Manager
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Key skills for this role
About the Role
Sofitel Dubai Downtown French luxury and local cuisine in the world's most exciting city Located in the heart of Downtown Dubai, with immediate proximity to.
Key Skills for This Role
Responsibilities
- Oversee Front Office operations including Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking
- Ensure proper coverage and supervision of Front Office sections at all times
- Ensure appropriate stock levels for smooth Front Office operations and approve requisitions
- Be present in reception or lobby during check in/check out and socialize with guests
- Ensure all guests receive a warm welcome and enjoy their stay with finest personal service
- Ensure guest privacy and confidentiality of information
- Act as management representative when dealing with guest complaints
- Manage guest complaints professionally, resolve to satisfaction and record
- Report all guest comments or complaints
- Ensure Guest History records are accurately maintained and recurring guests pre registered
Requirements
- Previous experience in the hospitality industry, preferably in a front office management role
- Strong customer service skills with a passion for creating memorable guest experiences
- Excellent verbal and written communication skills in English
- Ability to manage guest requests and preferences efficiently, calmly, and courteously
- Highly organized with ability to multitask and maintain high standards of professionalism
- Proactive and able to handle high pressure situations
Full Job Posting
Company Description
- Sofitel Dubai Downtown is a luxury 5 star hotel combining French elegance and contemporary sophistication.
- Located in Downtown Dubai near The Dubai Mall and City Walk.
Job Description
- Oversee Front Office operations including Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking.
- Ensure proper coverage and supervision of Front Office sections at all times.
- Ensure appropriate stock levels for smooth Front Office operations and approve requisitions.
- Be present in reception or lobby during check in/check out and socialize with guests.
- Ensure all guests receive a warm welcome and enjoy their stay with finest personal service.
- Ensure guest privacy and confidentiality of information.
- Act as management representative when dealing with guest complaints.
- Manage guest complaints professionally, resolve to satisfaction and record.
- Report all guest comments or complaints.
- Ensure Guest History records are accurately maintained and recurring guests pre registered.
Qualifications
- Previous experience in the hospitality industry, preferably in a front office management role.
- Strong customer service skills with a passion for creating memorable guest experiences.
- Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
- Ability to manage guest requests and preferences efficiently, calmly, and courteously.
- Highly organized with ability to multitask and maintain high standards of professionalism and efficiency.
- A team player with a positive attitude and a strong work ethic.
- Must be proactive and able to handle high pressure situations with ease.
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