Assistant Front Office Manager
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Key skills for this role
About the Role
Sofitel Dubai Downtown is hiring an Assistant Front Office Manager to oversee front office operations including reception, concierge, and guest relations. The role requires previous hospitality experience and strong customer service skills.
Key Skills for This Role
Responsibilities
- Oversee Front Office operations including Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking
- Ensure proper coverage and supervision of Front Office sections at all times
- Ensure appropriate stock level for smooth operations and approve requisitions
- Be present in reception or lobby during check in/out and socialize with guests
- Ensure all guests receive a warm welcome and enjoy their stay
- Manage guest complaints professionally and record them
- Ensure Guest History records are accurately maintained and recurring guests are pre registered
Requirements
- Previous experience in the hospitality industry, preferably in a front office management role
- Strong customer service skills with a passion for creating memorable guest experiences
- Excellent verbal and written communication skills in English
- Highly organized with ability to multitask
- Proactive and able to handle high pressure situations
Full Job Posting
Job Description
- Oversees the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking, and to personally supervise the above in the involved supervisor’s absence, ensuring that the hotel standards and procedures are fully known and followed.
Responsibilities
- Ensure a proper coverage and supervision of the Front Office sections at all times.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
- To be present in the reception or lobby during check in and check out time or any event and to socialize with guests, playing a Public Relations role.
- Ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- Ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties.
- Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To be fully aware of and to report all guest comments or complaints.
- Ensure that Guest History records are accurately maintained and all recurring guests are pre registered.
Qualifications
- Previous experience in the hospitality industry, preferably in a front office management role.
- Strong customer service skills with a passion for creating memorable guest experiences.
- Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
- Ability to manage guest requests and preferences efficiently, calmly, and courteously.
- Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
- A team player with a positive attitude and a strong work ethic.
- To ensure that the vision and mission and Sofitel Philosophy are shared with all colleagues.
- Must be proactive and able to handle high pressure situations with ease.
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