Assistant Chief Concierge - Italian/French/Spanish/Russian Speaker

Job Summary

Assistant Chief Concierge

Key Responsibilities

• Assist the Chief Concierge in managing daily Concierge operations, ensuring efficient and personalized guest assistance at all times.
• Supervise, train, and motivate the Concierge and Bell teams to uphold the hotel’s luxury service standards.
• Respond promptly and professionally to guest inquiries, requests, and concerns—both in person and digitally.
• Organize and recommend transportation, dining reservations, event tickets, local tours, shopping, and bespoke experiences.
• Maintain strong relationships with local service providers and vendors to secure exclusive guest offerings.
• Ensure all guest profiles and preferences are updated to enhance future experiences.
• Handle VIP arrivals, departures, and special occasions with the utmost attention and care.
• Oversee delivery of mail, packages, messages, and luggage handling, ensuring accuracy and timeliness.
• Ensure a smooth flow of communication with Front Office, Housekeeping, F&B, and other departments.
• Support the Chief Concierge with scheduling, administrative duties, and service quality initiatives.

Requirements

• Previous experience as Senior Concierge or Assistant Chief Concierge in a luxury hospitality environment.
• Fluent English (mandatory). Additional languages preferred: Russian, French, Spanish, Italian, Arabic
• Strong knowledge of the local area, cultural attractions, restaurants, and events.
• Excellent interpersonal and communication skills, with a warm and professional demeanor.
• Detail-oriented, well-organized, and able to multitask in a fast-paced environment.
• Proficiency in English; additional languages in Russian, French, Spanish, Italian are highly advantageous.
• Opera PMS or similar system knowledge preferred.
• Les Clefs d’Or membership or affiliation is a strong advantage.