Assistant Chief Concierge
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
NH Collection Hotels & Resorts seeks an Assistant Chief Concierge to oversee daily concierge operations at Banana Island Resort Doha. The role involves leading a team, coordinating guest services, and ensuring exceptional guest experiences.
Key Skills for This Role
Responsibilities
- Overlook daily operations of the whole Concierge department
- Coach, lead, guide and direct the team of Concierge Agents
- Approve and adjust schedules based on business volume forecasts
- Provide feedback and seize training and coaching opportunities
- Ensure team knowledge of hotel facilities, activities, promotions and happenings
- Act as ambassador of the hotel and assist with guest requests
- Maintain network of service providers for guest requirements
- Manage facilitation of guest requests for dining, shows, recreation, tours, transport, etc.
- Ensure luggage, messages, parcels are handled efficiently
- Adhere to financial guidelines and control costs
- Manage daily documentation and recording of bills
- Promote and follow safe work environment
Requirements
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results oriented with ability to be flexible and work under pressure
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Fluency in English, secondary language preferred
- Member of Les Clefs D'Or
- Minimum 1 year previous proven Supervisory position or equivalent in customer service industry
- Ability to handle multiple tasks and guest requests
- Computer proficiency in Windows environment (Word, Excel, PowerPoint)
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with over 530 properties.
- As an Assistant Concierge Manager, execute the Service Promise to Guests through training and Brand Service Essentials.
Responsibilities
- Overlook daily operations of the whole Concierge department.
- Coach, lead, guide and direct the team of Concierge Agents.
- Approve and adjust schedules based on business volume forecasts.
- Provide feedback and seize training and coaching opportunities.
- Ensure team knowledge of hotel facilities, activities, promotions and happenings.
- Act as ambassador of the hotel and assist with guest requests.
- Maintain network of service providers for guest requirements.
- Manage facilitation of guest requests for dining, shows, recreation, tours, transport, etc.
- Ensure luggage, messages, parcels are handled efficiently.
- Adhere to financial guidelines and control costs.
- Manage daily documentation and recording of bills.
- Promote and follow safe work environment.
Qualifications
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results oriented with ability to be flexible and work under pressure.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Fluency in English, secondary language preferred.
- Member of Les Clefs D'Or.
- Minimum 1 year previous proven Supervisory position or equivalent in customer service industry.
- Ability to handle multiple tasks and guest requests.
- Computer proficiency in Windows environment (Word, Excel, PowerPoint).
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NH Collection Hotels & Resorts
Front Office Supervisor
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Front Office Supervisor for La Suite Dubai Hotel & Apartment. You will oversee daily front office operations, supervise team members, handle guest concerns, and ensure exception
Telephone Operator
Dubai, UAE
NH Collection Hotels & Resorts seeks a Telephone Operator for La Suite Dubai Hotel & Apartment. The role handles all incoming and outgoing calls professionally, routes calls accurately, and provides exceptional customer
Guest Service Agent
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Guest Service Agent for La Suite Dubai Hotel & Apartment. The role involves delivering exceptional customer service, handling check-in/out, and resolving guest concerns. Candida
Chef de Partie - Main Kitchen
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Chef de Partie for the Main Kitchen at La Suite Dubai Hotel & Apartment. The role involves managing a kitchen section, preparing high-quality food, supervising junior staff, and
Storekeeper / Receiving Clerk
Dubai, UAE
NH Collection Hotels & Resorts seeks a Storekeeper / Receiving Clerk to receive, inspect, store, and issue hotel supplies. Requires 1-2 years of experience in a similar role, preferably in a hotel environment. The role i
F&B Attendant
Dubai, UAE
NH Collection Hotels & Resorts is seeking a Food & Beverage Attendant in Dubai to deliver exceptional guest service by serving food and beverages efficiently. The role involves taking orders, maintaining cleanliness, han
Front Office Supervisor
Abu Dhabi, UAE
Anantara Hotels & Resorts is hiring a Front Office Supervisor at Qasr Al Sarab Desert Resort. The role involves overseeing guest service delivery, handling inquiries, coordinating reception work, and ensuring high standa
Spa Therapist (Male)
Doha, QAT
NH Collection Hotels & Resorts is seeking a male Spa Therapist for Banana Island Resort Doha by Anantara. The role involves performing quality massage therapies and body treatments, greeting guests warmly, and maintainin
Front Office Supervisor
Dubai, UAE
Telephone Operator
Dubai, UAE
Guest Service Agent
Dubai, UAE
Chef de Partie - Main Kitchen
Dubai, UAE
Storekeeper / Receiving Clerk
Dubai, UAE
F&B Attendant
Dubai, UAE
Front Office Supervisor
Abu Dhabi, UAE
Spa Therapist (Male)
Doha, QAT