Area Supervisor - Quick Service Restaurants

Role Purpose

Multi-Unit Operations

• Oversee the day-to-day operations of assigned QSR locations.
• Conduct regular store visits to assess standards and identify improvement areas.
• Ensure company policies, SOPs, and brand standards are implemented consistently.
• Support Restaurant Managers in resolving operational issues and improving store performance.
• Ensure high standards of food quality, service speed, cleanliness, and guest experience.

Sales and Cost Control

• Monitor sales performance and operational KPIs across assigned restaurants.
• Support Restaurant Managers in achieving sales and profitability targets.
• Review performance reports and recommend corrective actions.
• Monitor food cost, labor cost, wastage, inventory variance, and other controllable expenses.
• Ensure proper stock management, inventory control, and efficient labor utilization.

Team and Guest Experience

• Lead, coach, and support Restaurant Managers and store teams.
• Support employee development, training, and succession planning.
• Identify performance gaps and coordinate appropriate actions with Operations and People & Culture.
• Monitor guest feedback, complaints, and satisfaction levels.
• Implement action plans to improve customer experience and service standards.

Compliance and Reporting

• Ensure compliance with food safety, hygiene, health and safety, and municipality requirements.
• Monitor store audits and ensure corrective actions are completed.
• Ensure proper cash handling, inventory control, and loss-prevention procedures.
• Prepare and review operational performance reports for assigned locations.
• Escalate critical operational issues to the Operations Manager when required.

Qualifications

• 5–7 years of restaurant operations experience, preferably in QSR or fast-food environments.
• 2–3 years of supervisory or multi-unit operations experience.
• Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience managing or supporting multiple restaurant locations is highly preferred.
• UAE or GCC experience is an advantage.
• Understanding of restaurant P&L, food cost, labor cost, inventory, and operational KPIs is required.
• High-volume restaurant operations experience is preferred.