Application Support Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Vistas Global seeks an experienced Application Support Specialist to provide end-to-end support for omni-channel banking applications in Doha. You will handle incidents, monitor performance, support deployments, and collaborate with teams.
Key Skills for This Role
Responsibilities
- Handle Business As Usual (BAU) support requests, user queries, and operational issues
- Analyze, prioritize, and resolve Service Requests (SRs) and Incidents raised through ticketing systems
- Monitor application logs, health logs, and performance metrics using APM tools such as AppDynamics
- Identify anomalies, recurring incidents, and potential production risks
- Perform preliminary Root Cause Analysis (RCA) for issue diagnosis and escalation
- Support application deployments, release rollouts, and change management activities
- Participate in patch management, Disaster Recovery (DR) drills, and database upgrade activities
- Work closely with Development, QA, Infrastructure, and Business teams
- Participate in Agile ceremonies including stand ups, sprint planning, and retrospectives
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related discipline
- 3–6 years of experience in Application Support / Production Support / Banking Application Support
- Basic knowledge of Oracle SQL and MySQL
- Working knowledge of Linux servers
- Basic understanding of Java, JavaScript, and HTML
- Experience with AppDynamics or similar APM tools
- Knowledge of ServiceNow, Jira, or BMC Remedy
- Strong analytical and troubleshooting skills
- Ability to perform preliminary Root Cause Analysis
- Strong communication and coordination skills
Full Job Posting
Job Summary
- We are seeking an experienced Application Support Specialist to provide end to end functional and technical support for the bank’s omni channel applications.
- The ideal candidate will manage daily application operations, incident handling, monitoring, deployments, and ensure application availability, performance, and stability.
Key Responsibilities
- Handle Business As Usual (BAU) support requests, user queries, and operational issues.
- Analyze, prioritize, and resolve Service Requests (SRs) and Incidents raised through ticketing systems.
- Ensure timely issue resolution within defined SLA timelines.
- Maintain compliance with internal operational and security standards.
- Monitor application logs, health logs, and performance metrics using APM tools such as AppDynamics or equivalent.
- Identify anomalies, recurring incidents, and potential production risks.
- Perform preliminary Root Cause Analysis (RCA) for issue diagnosis and escalation.
- Proactively detect and prevent issues through continuous monitoring.
- Support application deployments, release rollouts, and change management activities.
- Participate in weekend deployment windows and production releases.
- Validate application functionality after deployments to ensure system stability.
- Coordinate with development and QA teams during release cycles.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related discipline.
- 3–6 years of experience in Application Support / Production Support / Banking Application Support.
- Basic knowledge of Oracle SQL and MySQL.
- Working knowledge of Linux servers.
- Basic understanding of Java, JavaScript, and HTML.
- Experience with AppDynamics or similar APM tools.
- Knowledge of ServiceNow, Jira, or BMC Remedy.
Preferred Skills
- Experience in Banking and Financial Services (BFSI).
- Understanding of omni channel banking applications.
- Knowledge of API integrations and microservices architecture.
- Exposure to DevOps practices and release management workflows.
- Familiarity with digital banking ecosystems.
Methodologies & Soft Skills
- Understanding of Agile and sprint based development models.
- Strong analytical and troubleshooting skills.
- Ability to perform preliminary RCA.
- Strong communication and coordination skills.
- Proactive mindset for issue identification and prevention.
- Ability to handle multiple priorities under pressure.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Vistas Global
Business System Analyst
Doha, QAT
Vistas Global is seeking a detail-oriented Business System Analyst to bridge business stakeholders and technology teams in Doha, Qatar. The role involves gathering and documenting requirements, analyzing business process
Senior Quality Engineer
Doha, QAT
Vistas Global seeks a Senior Quality Engineer to ensure quality, reliability, and security of AI-powered applications. The role involves testing traditional software and AI systems including LLMs and RAG pipelines. Requi
Senior Business Analyst
Doha, QAT
Vistas Global seeks a Senior Business Analyst to support Domestic Wholesale Banking and Global Transaction Banking teams. The role involves analyzing client transaction flows, identifying revenue opportunities, gathering
Payment Specialist
Doha, QAT
Vistas Global is seeking an experienced E-Commerce Specialist to manage e-commerce operations, support payment gateway integrations, and optimize online payment performance. The role requires hands-on experience with Cyb
Trade Finance Specialist
Doha, QAT
Vistas Global seeks a Trade Finance Specialist with 12+ years of banking experience to drive trade revenue expansion for MNC clients. The role requires deep expertise in trade finance, supply chain finance, and working c
Lead Business Analyst
Doha, QAT
Vistas Global seeks a Lead Business Analyst to support FDI growth, co-lending initiatives, and sector-based financing solutions across the Middle East. The role involves analyzing investment opportunities, documenting bu
Full Stack Engineer
Doha, QAT
Vistas Global is seeking an AI Native Engineer to design, build, and operate solutions end-to-end using an agentic IDE. The role requires full-stack engineering experience with modern React/Next.js, TypeScript, and produ
Ecommerce Specialist
Doha, QAT
Vistas Global is seeking an experienced E-Commerce Specialist to manage e-commerce operations, support payment gateway integrations (CyberSource, MPGS), and optimize online payment performance. The role requires hands-on
Business System Analyst
Doha, QAT
Senior Quality Engineer
Doha, QAT
Senior Business Analyst
Doha, QAT
Payment Specialist
Doha, QAT
Trade Finance Specialist
Doha, QAT
Lead Business Analyst
Doha, QAT
Full Stack Engineer
Doha, QAT
Ecommerce Specialist
Doha, QAT