Application Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are looking for a proactive Application Support Engineer to ensure the stability, performance, and reliability of business-critical applications during event-based operations.
Key Skills for This Role
Full Job Posting
Job Summary
We are looking for a proactive
Application Support Engineer
to ensure the stability, performance, and reliability of business-critical applications during event-based operations.
The role involves
monitoring applications, handling incidents, troubleshooting issues, and supporting end users
in a fast-paced, high-demand environment.
The ideal candidate should have strong analytical skills, hands-on troubleshooting experience, and a customer-focused mindset.
1. Application Monitoring & Performance
- Monitor application health, availability, and performance
- Identify potential issues and take proactive action
- Ensure applications are stable during live operations
2. Incident Management & Troubleshooting
- Respond to incidents, service disruptions, and user-reported issues
- Perform root cause analysis (RCA)
- Implement corrective and preventive actions
- Ensure timely resolution within defined SLAs
3. Application Support & Maintenance
- Support application configuration changes and minor enhancements
- Assist in bug fixes and issue resolution
- Coordinate with development teams or vendors for complex issues
4. Escalation & Coordination
- Escalate critical issues to higher support levels when required
- Collaborate with:
- IT support teams
- Developers
- External vendors
- Ensure clear communication during incidents
5. Documentation & Reporting
- Maintain incident logs and support records
- Prepare operational and performance reports
- Document known issues and resolutions
6. Pre-Event Readiness & Testing
- Support application testing before events
- Validate system readiness and performance
- Participate in dry runs and simulations
• Incident & Problem Management
- Basic SQL / Database querying
- Log analysis and debugging
- Remote troubleshooting tools
- Understanding of application architecture
Core Competencies
- Strong analytical and problem-solving skills
- High attention to detail
- Ability to work under pressure (live event support)
- Customer service mindset
- Flexibility and adaptability
- Ability to work independently
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field
Experience
- 2–3 years in:
- Application support
- Incident management
- Troubleshooting
- Experience in:
- Remote support
- High-volume customer environments
- -
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Vistas Global
Business System Analyst
Doha, QAT
Vistas Global is seeking a detail-oriented Business System Analyst to bridge business stakeholders and technology teams in Doha, Qatar. The role involves gathering and documenting requirements, analyzing business process
Senior Quality Engineer
Doha, QAT
Vistas Global seeks a Senior Quality Engineer to ensure quality, reliability, and security of AI-powered applications. The role involves testing traditional software and AI systems including LLMs and RAG pipelines. Requi
Senior Business Analyst
Doha, QAT
Vistas Global seeks a Senior Business Analyst to support Domestic Wholesale Banking and Global Transaction Banking teams. The role involves analyzing client transaction flows, identifying revenue opportunities, gathering
Payment Specialist
Doha, QAT
Vistas Global is seeking an experienced E-Commerce Specialist to manage e-commerce operations, support payment gateway integrations, and optimize online payment performance. The role requires hands-on experience with Cyb
Trade Finance Specialist
Doha, QAT
Vistas Global seeks a Trade Finance Specialist with 12+ years of banking experience to drive trade revenue expansion for MNC clients. The role requires deep expertise in trade finance, supply chain finance, and working c
Lead Business Analyst
Doha, QAT
Vistas Global seeks a Lead Business Analyst to support FDI growth, co-lending initiatives, and sector-based financing solutions across the Middle East. The role involves analyzing investment opportunities, documenting bu
Full Stack Engineer
Doha, QAT
Vistas Global is seeking an AI Native Engineer to design, build, and operate solutions end-to-end using an agentic IDE. The role requires full-stack engineering experience with modern React/Next.js, TypeScript, and produ
Ecommerce Specialist
Doha, QAT
Vistas Global is seeking an experienced E-Commerce Specialist to manage e-commerce operations, support payment gateway integrations (CyberSource, MPGS), and optimize online payment performance. The role requires hands-on
Business System Analyst
Doha, QAT
Senior Quality Engineer
Doha, QAT
Senior Business Analyst
Doha, QAT
Payment Specialist
Doha, QAT
Trade Finance Specialist
Doha, QAT
Lead Business Analyst
Doha, QAT
Full Stack Engineer
Doha, QAT
Ecommerce Specialist
Doha, QAT