Airport Services Duty Supervisor - Riyadh
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Qatar Airways is seeking an Airport Services Duty Supervisor in Riyadh, KSA. The role involves supervising airport operations, ensuring on-time performance, and delivering exceptional customer service.
Key Skills for This Role
Responsibilities
- Act as station coordinator in liaison with the ground handling agent and QR
- Ensure the progress towards on time flight closure and passenger boarding by supervising the airport team in achieving on time performance
- Supervising the airport team to ensure on time flight closure and working towards overall on time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents
- Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions
- Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager
- Primary contact for all agents who may need assistance with questions, problems or discrepancies
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operations
Requirements
- Relevant College or University qualification
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level
- Excellent communication skills with fluency in English language
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Experience in Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- High level of computer literacy
- Excellent customer focus and service delivery
Full Job Posting
About the role
- Exciting opportunity to join Qatar Airways Ground Services to be based in Riyadh, KSA as Airport Services Duty Supervisor.
- Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service.
Key Accountabilities Include
- Act as station coordinator in liaison with the ground handling agent and QR.
- Ensure the progress towards on time flight closure and passenger boarding by supervising the airport team in achieving on time performance.
- Supervising the airport team to ensure on time flight closure and working towards overall on time performance.
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
- Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.
- Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.
- Primary contact for all agents who may need assistance with questions, problems or discrepancies.
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operations.
Qualification
- Relevant College or University qualification.
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
- High level of computer literacy.
- Excellent customer focus and service delivery.
About Qatar Airways Group
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qatar Airways
Cargo Operations Manager - Riyadh
Riyadh, KSA
Qatar Airways is recruiting a Cargo Operations Manager based in Riyadh to oversee smooth cargo operations, manage ground handling activities, and ensure compliance with regulations. The role requires strong experience in
Licensed Aircraft Engineer Level II - Borescope Inspection (BSI)
Doha, QAT
Qatar Airways is hiring a Licensed Aircraft Engineer Level II for Borescope Inspection at its Doha facility. The role involves off-wing engine maintenance, borescope inspections, LRU build-up, and module removal/installa
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Qatar Airways is looking for a Business Analyst - IT to manage business requirements and ensure IT solutions meet business objectives. The role involves requirements gathering, analysis, testing, and support. Requires a
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Qatar Airways is looking for a Senior Manager Compliance to lead the development and enhancement of the group's compliance framework, covering ABC, AML, sanctions, and ethics. The role requires 10+ years of experience in
Manager Loyalty Insights
Doha, QAT
Qatar Airways is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy, driving member intelligence, analytics, and reporting for the Privilege Club. The role involves developing data products, transla
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Qatar Airways is seeking a Senior Manager Compliance to lead the development and enhancement of the Group's compliance framework, covering Anti-Bribery, AML, Sanctions, and more. The role involves overseeing compliance a
Cargo Operations Manager - Riyadh
, KSA
Qatar Airways is recruiting a Cargo Operations Manager based in Riyadh to oversee smooth cargo operations, manage ground handling activities, and ensure compliance with regulations. The role requires strong experience in
Manager Loyalty Insights
Doha, QAT
Qatar Airways is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy and drive member intelligence, analytics, and reporting for the Privilege Club. The role involves translating complex data into co
Cargo Operations Manager - Riyadh
Riyadh, KSA
Licensed Aircraft Engineer Level II - Borescope Inspection (BSI)
Doha, QAT
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Manager Loyalty Insights
Doha, QAT
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Cargo Operations Manager - Riyadh
, KSA
Manager Loyalty Insights
Doha, QAT