Agent-Guest Relations
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Key skills for this role
About the Role
Marriott Hotels & Resorts in Riyadh is seeking a Guest Relations Agent to provide directions, information, and resolve guest requests. The role requires a high school diploma, no prior experience, and involves standing, walking, and lifting up to 10 pounds.
Key Skills for This Role
Responsibilities
- Supply guests with directions and information regarding property amenities, services, and local attractions
- Contact appropriate departments to resolve guest calls, requests, or problems
- Follow up with guests to ensure satisfaction with resolved requests
- Receive, record, and relay messages accurately
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals to designated personnel
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Responsibilities
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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