Agent-At Your Service
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Key skills for this role
About the Role
W Hotels is seeking an Agent - At Your Service to operate the telephone switchboard, process guest requests, and provide information about hotel amenities and local areas. The role requires excellent communication skills and the ability to handle multiple tasks.
Key Skills for This Role
Responsibilities
- Operate the telephone switchboard to answer calls and process guest requests for wake up calls, caller ID, and other call related services
- Inform guests of any messages (e.g., voicemail, email, faxes) and deliver them to the room upon request
- Answer, record, and process all guest calls, requests, questions, or concerns
- Record all guest requests or issues in the computer, contact the appropriate person or department, and follow up to ensure satisfaction
- Provide information to guests about room features, hotel amenities, and local areas of interest
- Assist guests with internet access
- Report accidents, injuries, and unsafe work conditions to the manager
Requirements
- High school diploma or equivalent (GED)
- No prior related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
Full Job Posting
Job Category
- Rooms & Guest Services Operations
Responsibilities
- Operate the telephone switchboard to answer calls and process guest requests for wake up calls, caller ID, and other call related services.
- Inform guests of any messages (e.g., voicemail, email, faxes) and deliver them to the room upon request.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Record all guest requests or issues in the computer, contact the appropriate person or department, and follow up to ensure satisfaction.
- Provide information to guests about room features, hotel amenities, and local areas of interest.
- Assist guests with internet access.
- Report accidents, injuries, and unsafe work conditions to the manager.
- Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, answer telephones using appropriate protocol.
- Develop and maintain positive working relationships with others, support team to reach common goals.
- Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period or throughout the entire work shift.
Desired Qualifications
- Education: High school diploma or equivalent (GED).
- Related work experience: No related work experience required.
- Supervisory experience: No supervisory experience required.
- License or certification: None.
Equal Opportunity Employer
- Marriott International is committed to equal opportunity, making everyone feel welcome, and facilitating access to job opportunities.
- We actively promote an environment where diversity of backgrounds is valued and celebrated.
- We are committed to non discrimination based on disability, veteran status, or other characteristics protected by law.
About W Hotels
- W Hotels' mission is to awaken curiosity and expand worlds.
- We are a place to enjoy life, open doors and minds.
- We are constantly inspired by new faces and new experiences.
- Our core is a harmonious and ready for anything spirit, famous for reinventing the norms of luxury worldwide.
- The Whatever/Whenever service philosophy makes guests' passions a reality.
- If you are original, innovative, and always looking toward future possibilities, we welcome you to W Hotels.
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