Administrator
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Key skills for this role
About the Role
University Hospital Southampton NHS FT is recruiting for full-time entry-level administrative roles across various departments. These roles include outpatient administration, reception, ward administration, booking, and emergency care administration.
Key Skills for This Role
Responsibilities
- Provide excellent customer service to patients, relatives/carers and external agencies
- Ensure a consistent and effective administrative service is maintained at all times
- Build relationships with stakeholders externally and internally
- Manage patient notes, relieve clinical staff of general administrative duties, answer phones, meet and greet patients and relatives (ward administrator)
- Register patients on hospital computer systems and ensure confidentiality (receptionist)
- Schedule appointments and coordinate outpatient services (outpatient administrator)
Requirements
- Good standard of education with literacy and numeracy skills to GCSE pass level 4 9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
- Friendly and approachable manner
- Ability to work independently and as part of a team
Full Job Posting
Job Overview
- University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
- Looking to start your career in the NHS? We are recruiting for full time administrative roles (37.5 hours per week) across a variety of entry level positions within our Trust.
- Our hospitals rely on a dedicated team of administrators, and these roles are key to keeping our services running smoothly.
- You will play an important part in supporting both patients and clinical teams, helping to ensure a positive and seamless patient experience.
Main duties of the job
- Provide an excellent customer service to patients, relatives/carers and to external agencies
- Ensure a consistent and effective administrative service is maintained at all times
- Build relationships with stakeholders externally and internally
Detailed Job Description And Main Responsibilities
- If successful you would be placed in an administrative position suited to your skills. This could be based at University Hospital Southampton, Princess Anne Hospital or Royal South Hants.
- Roles include: Outpatient Administrator Centre, Receptionist, Ward Administrator, Booking Administrator, Emergency Care Administrator.
Person specification
- Good standard of education with literacy and numeracy skills to GCSE pass level 4 9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
- Patients First, Working Together, Always Improving
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