Administrator
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Key skills for this role
About the Role
Emirates Group seeks an Administrator for Crew Connect Services to provide comprehensive administrative support, manage crew queries, maintain records, and coordinate documentation.
Key Skills for This Role
Responsibilities
- Respond to and resolve crew queries via emails, calls, and walk ins
- Track and maintain accurate records of applications, document expiries, and renewals
- Coordinate with crew and internal departments on documentation processes
- Manage tasks by updating trackers, handling confidential reports, monitoring payment discrepancies
- Prepare detailed reports and provide recommendations to enhance efficiency and compliance
Requirements
- 12 years schooling or equivalent
- Proven experience as an office administrator or office assistant
- Outstanding communication and interpersonal abilities
- Excellent organizational skills
- Familiarity with office management procedures and basic admin principles
- Excellent knowledge of MS Office and office management software
- Proficiency in managing and analysing data
Full Job Posting
Job Purpose
- At Emirates Group, we connect the world through our global hub in Dubai. Join us as an Administrator Crew Connect Services (Emiratisation) and experience a fast paced, multicultural environment.
In this role, you will:
- Respond to and resolve crew queries via emails, calls, and walk ins by providing accurate information, updating systems, escalating issues when required, and ensuring a professional and timely service experience.
- Track and maintain accurate records of applications, document expiries, and renewals.
- Coordinate with crew and internal departments on documentation processes, eligibility, and submission guidelines while ensuring compliance with data protection and company policies.
- Manage tasks by updating trackers, handling confidential reports, monitoring payment discrepancies, and overseeing the distribution and return of Cabin Crew corporate devices with proper accountability.
- Prepare detailed reports, highlight findings, and provide recommendations to enhance efficiency, accuracy, governance, compliance, and overall crew service processes.
Qualification
- 12 years schooling or equivalent.
- Proven experience as an office administrator, office assistant or relevant role.
- Outstanding communication and interpersonal abilities.
- Excellent organizational skills.
- Familiarity with office management procedures and basic admin principles.
- Excellent knowledge of MS Office and office management software.
- Proficiency in managing and analysing data.
Salary & benefits
- Join us in Dubai and enjoy an attractive tax free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
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