Administrative Assistant – IT

Overview

Administrative Assistant – IT

• , where you will play a key role in supporting the IT function by ensuring smooth coordination, effective documentation, and efficient day-to-day operations across systems and teams.
• What are my responsibilities?
• Provide administrative support to the IT team, including scheduling, documentation, and task coordination.
• Maintain and organize IT documentation, reports, and records (e.g., incident logs, RCA reports, system updates).
• Track and follow up on IT incidents to ensure KPIs for First and Second Level support are met.
• Assist in preparing reports, presentations, and internal communications.
• Coordinate meetings, training sessions, and team activities, including maintaining records on learning platforms.
• Support onboarding activities for new IT team members (access setup, documentation, coordination).
• Liaise with internal stakeholders and external vendors for administrative and coordination matters.
• Monitor and manage IT assets, inventory, costs, and related documentation.
• Assist in process documentation and continuous improvement initiatives within the IT function.
• Ensure proper filing and compliance with company policies and procedures.
• What do I need to qualify for the role?
• Bachelor’s degree or Diploma in Business Administration, IT, or a related field.
• 2–4 years of experience in an administrative or coordination role, preferably within an IT or technical environment.
• Basic understanding of IT terminology, systems, or environments is an advantage.
• Strong organizational and documentation skills.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proactive, adaptable, and willing to learn.