Administration Coordinator (Front of House) Yasmina British Academy
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Key skills for this role
About the Role
Aldar Education is hiring an Administration Coordinator for Yasmina British Academy in Abu Dhabi. The role provides administrative support to the Customer Experience team, managing parent enquiries, coordinating events, and maintaining records.
Key Skills for This Role
Responsibilities
- Manage and triage incoming parent enquiries, ensuring timely follow up
- Maintain accurate records of complaints, compliments, and resolutions
- Provide responsive support to Admissions and Reception during peak periods
- Maintain parent feedback trackers, survey logs, and action logs
- Plan and coordinate parent engagement events and activities
- Coordinate logistics for Parent Council meetings
- Support the Parent Relations Executive in coordinating social media presence
- Prepare letters, reports, presentations, agendas, and minutes
- Coordinate departmental activities, meeting schedules, correspondence, and document distribution
- Monitor supplies and raise requests ahead of need
Requirements
- High School Certificate or Diploma; bachelor's degree preferred
- 3 5 years' experience in administration or customer service
- School or education experience preferred
- Experience supporting parent relations or customer experience teams desirable
- Strong English communication skills
- Excellent organizational and administrative abilities
- Strong attention to detail and accuracy
- Strong customer service mindset
- Proficiency in Microsoft Office
- Confident working with data in Excel
- Comfortable using feedback and survey tools (e.g. Qualtrics) and CRM or admissions systems
- Familiarity with social media scheduling and content tools
Full Job Posting
Job Description
- Yasmina British Academy is an outstanding English Curriculum school in Abu Dhabi.
- Seeking an Administration Coordinator to be the operational backbone of the school's Customer Experience function.
Main Duties
- Manage and triage incoming parent enquiries.
- Maintain accurate records of complaints, compliments, and resolutions.
- Provide responsive support to Admissions and Reception during peak periods.
- Maintain parent feedback trackers, survey logs, and action logs.
- Plan and coordinate parent engagement events.
- Coordinate logistics for Parent Council meetings.
- Support social media presence coordination.
- Prepare letters, reports, presentations, agendas, and minutes.
- Coordinate departmental activities and meeting schedules.
- Monitor supplies and raise requests.
Qualifications
- High School Certificate or Diploma; bachelor's degree preferred.
- 3 5 years' experience in administration or customer service.
- School or education experience preferred.
- Experience supporting parent relations or customer experience teams desirable.
Job Specific Knowledge & Skills
- Strong English communication skills.
- Excellent organizational and administrative abilities.
- Strong attention to detail and accuracy.
- Strong customer service mindset.
- Proficiency in Microsoft Office.
- Confident working with data in Excel.
- Comfortable using feedback and survey tools and CRM systems.
- Familiarity with social media scheduling tools.
- Strong time management and prioritisation skills.
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