Admin Concierge - Raffles The Red Sea
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Key skills for this role
About the Role
Raffles The Red Sea seeks an Admin Concierge to coordinate lobby operations, manage guest profiles, and ensure flawless guest journeys. Requires 2+ years luxury hotel front office experience and strong PMS skills.
Key Skills for This Role
Responsibilities
- Act as central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers
- Build and maintain detailed guest profiles in PMS, recording preferences and past requests
- Manage pre arrival email cycle and follow up with guests and travel agents
- Sort and distribute guest and administrative mail, manage courier services, maintain digital information directory
- Take inventories of lobby supplies and guest amenities, coordinate restocks
- Assist in logging and reporting guest complaints, tracking feedback, ensuring corrective action
Requirements
- 2+ years in luxury hotel front office or guest relations role
- Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems
- Poised, creative, and inquisitive with high emotional intelligence and cultural awareness
- Experience in pre opening stages
Full Job Posting
Job Description
- Key Roles & Responsibilities
Key Roles & Responsibilities
- Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
- Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.
- Manage the pre arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.
- Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board).
- Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.
- Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards.
Qualifications & Attributes
- Typically requires 2+ years in a luxury hotel front office or guest relations role.
- Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems.
- Must be poised, creative, and inquisitive, with a high level of emotional intelligence and cultural awareness.
Additional Information
- Understanding of Ultra Luxury guest expectations and brand alignment.
- Experience in project coordination, scheduling, and document control during pre Opening stages.
- Experience in pre Opening is a must.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
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